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True Touch
ISO 9001 Quality Managament

True Touch Co., Ltd.


This privacy policy is to let you know how the Company collect, use and disclose personal data, as well as to identify the relevant processing purposes and also describe your rights as a data subject.


This privacy policy applies to personal data collected by True Touch Co., Ltd. (individually and collectively, "we", "our", "us", or "the Company"). If you have any questions or concerns about our privacy practices, we welcome you to contact us via Address : 1, CP Tower 2, 12th Floor, Ratchadapisek Road, Din Daeng, Bangkok, Thailand 10400

Contact channel : Tel: 02-088-8999 Fax: 02-022-0360

In addition, you can contact the Personal Data Protection Officer via email

Upon receive your questions or concerns, our representative will contact you within a reasonable time to response to your questions or concerns. In some case, we may request for further information to verify your identity.


"Personal Data" means any information relating to an identified or identifiable natural person, directly or indirectly, but not including the information of the deceased persons in particular.


The personal data that we will collect related to our services, whether now or in the future, includes but is not limited to:

  • Identification information (e.g., name, date of birth, gender, nationality, photograph, citizen card and identification number, unique device identifiers, geolocation, etc.);
  • Contact information (e.g., home address, telephone number, email address);
  • Usage behavior information of network services or products related to the services;
  • Financial information (e.g., payment transaction, credit card number, and bank account number);
  • Records of service usage to improve the quality of services and/or to resolve the service issues (e.g., information of recording security cameras, records of photo via electronic media or other medias, etc.);
  • Service information necessary for specific customer groups (e.g., customers with visual impairment, and/or hearing impairment, etc.);
  • Certain information required to comply with law, or requests from law enforcement agencies and/or court orders.


We may obtain your personal data through one of the following means: Information that you provide to us:

  • When you sign up for one of our services or when you receive one of our services, this includes processes of filling the request to exercise your rights;
  • When you voluntarily respond to our survey or email or any other means (e.g., Short Message Service - SMS, etc.);
  • When you use our products and services, we collect required information to support you (e.g., calling time, data usage, service quality monitoring, etc.);

Information that we collect from other sources:

  • We may receive personal data about you from third parties, which are allowed to disclose under applicable law or by your consent, by email, phone, or document in connection with services that we provide to you. These third parties include but not limit to business partners, sub-contractors that help the Company to process the application and provide services.


We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

  • to fulfill the service contract agreement, enforce our terms of service and provide your use of services and/or access to the Site;
  • to administer our services for internal operations, including troubleshooting, network management and improvement, network optimization, and facilitating payment services;
  • to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, technology development and/or profiling), to offer you with better services and/or benefits;
  • to inform and offer privileges, information, promotions and offers relating to application, buying or selling products or services of the Company and/or together with our affiliates;
  • to apply or activate the services relating to application, buying or selling products or services of the Company and/or together with our affiliates;
  • to carry out our marketing analysis, plans and activity campaigns of the Company and/or together with our affiliates;
  • to prevent or suppress a danger to a person’s life, body or health;
  • to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction and/or any other necessity for the legitimate interests of us;
  • as the purposes for which the applicable law allows us to collect, use, disclose and/or process your personal data without your consent;
  • to use for identification and/or verification in registering our services;
  • to facilitate service payments related to product and service usages or purchases;
  • to provide after sales services, respond to your questions/concerns, facilitate any enquiries, suggestions, requests or complaints in respect of our services, compensation and resolve the issues;
  • to research, monitor and analyze customer use of our network, products and services on an anonymous or personalized basis, in order to identify general trends, improve our understanding of our customers' behaviors;
  • to notify you of updates or announcements from the regulator and government agencies;
  • to manage and fulfill your orders, send you invoices and purchase orders, notify the payment, prepare the receipts and tax invoices, collect payment for our services, or ask for payment;
  • to protect and keep our services and network secure, and monitor the customer activities, to protect your personal safety and rights, safety of others and the Company;
  • to protect and keep our place of business and True retail shop & service stores secure (e.g., closed circuit security cameras for safety and crime prevention).


After receiving personal data from various data sources, the Company will collect, use or disclose your personal data for the purposes specified in the previous session. The Company may disclose your personal data, your service usage data to our subsidiaries and affiliated companies including True Group of companies, Charoen Pokphand Group (CP Group) of companies, government agencies, legal services, information technology service providers, banks and payment service providers, customer support providers, service providers, marketing and advertising management, business consultants, juristic persons, and legal persons or any other persons in which the Company and/or you are a party or having legal relations. In addition, the Company may have to send your personal data to the regulatory authorities for investigation and may use the results of such data audits to prevent fraud. In some circumstances, we may need to transfer your personal data to another person, foreign branch offices, or international organizations in some countries that may not have appropriate safeguards.


  • We keep your personal data either in printed paper (hard copy) or in electronic document system (soft copy) with appropriately secured measures to prevent the loss, unauthorized access, change, and disclose of your personal data.
  • We will not keep your personal data for any longer than we seem necessary for the purposes for which we collect and process it, or within the effective period of contract, or within the period of the exercise, or defense of legal claims.
  • When your personal data for which we collect, use and process it, is no longer required for the purposes and by applicable laws, we will erase or destroy or aggregate and/or anonymize your personal data to an extent that it no longer identifies you within a reasonable time.


When the provisions of the Personal Data Owner's Rights Section under the Personal Data Protection Act B.E. You, as a personal data subject, have the following rights regarding personal data:

Right to withdraw consent.

  • When you give consent to the company for a specific purpose You have the right to withdraw your consent at any time. except in cases where legal rights are restricted Or related to the contract provides benefits to you
  • You have the right to withdraw consent to the processing of personal data, consent to the company. at any time during the time your personal data is with the Company.
  • If withdrawing your consent causes the Company to Unable to deliver certain products or services to you, the Company will notify you of the consequences of withdrawing your consent.
  • In the exercise of the right to withdraw consent you must contact and request to exercise your right by yourself through the channels specified by the Company.

Right to access and obtain a copy of personal data (Right to access)

  • You have the right to request access to your personal data. and ask the company make copies of such personal data for you

Right to data portability

  • You have the right to request that the Company Transfer your personal information that you have provided to the Company. to other personal data controllers or yourself for some reason. The right to request this transfer applies only in the case of personal data that you provide to the company. and the collection, use and/or disclosure of such personal data is done with your consent. or where such personal data needs to be collected, used and/or disclosed only in order to fulfill its obligations under the contract.

The right to object to the processing of personal data (Right to object)

  • You have the right to object to the processing of your personal data for some reason.

Right to request erasure of personal data

  • You have the right to request that the Company You can delete your personal information for some reason.

Right to restriction of processing

  • You have the right to request that the Company You can suspend the use of your personal information for some reason.

Right to rectification of personal data

  • You have the right to request that the Company Correct your personal information that is inaccurate. Not up-to-date or incomplete, the company will investigate and correct it. If it determines that it is necessary to verify your identity further, the Company will request additional documents and/or additional information.

Right to complain

  • You have the right to complain the Company for some reason.

You can contact the staff of the company. To submit a request to exercise the above rights as detailed in Article 1 or through the channels specified by the Company. The Company has the right to reject a request that is a dishonest exercise of rights unreasonable requests Requests that are not provided by law and/or requests that are not practical. In addition, the company has the right to refuse your request in accordance with the rules prescribed by law.


The Company is legally obligated to collect personal data or in order to make a contract between you and the Company. If you choose not to provide personal data, the Company may not be able to provide services to you. Besides the case that the Company processes personal data for performing of the contract and complying with the laws, in case that you do not give consent to process personal data, you may be still able to use the Company’s services. However, you may get less convenience from using service, because the Company doesn’t obtain consent to process personal data for providing the service effectively.


During the period you are using our services, the Company will send you information about marketing activities and campaigns about products and services of the Company, True Group of companies, advertisers as well as business partners which you will be interested in. If you want to withdraw the consent for being informed marketing communications, please contact our designated channels described in section 1 or specified by the Company.


Your personal data collected by the Company before the date on which the personal data protection law in connection with the collection, use and disclosure of personal information comes into effect. The Company has the right to collect and use personal information for the original purpose. If you do not wish the company to continue to collect and use the said personal information, you can withdraw your consent through the channel that the Company has published.


This privacy policy is only applied to our products, services, and our websites. However, it may contain links to third party websites and services. We have no control over how third party websites and services process your personal data, and we are not responsible for such third party websites and services or their privacy practices. Please read the privacy policies of any third party websites or services that you access from our websites or services.


We may update this privacy policy from time to time according to our privacy practices and compliance with the relevant law. We reserve the right to update this privacy policy on our websites without prior notice.

[The current privacy notice was last reviewed on June 14, 2021.]