Totally Contact Center Service
Inbound Services
The service involves receiving calls from customers, providing respond to inquiries about products and services via the telephone, in order to facilitate your customers.
Work scope includes receiving customers’ calls, providing information and answering inquiries relating to billing statements, outstanding balance, payment methods and payment venues including supplying general information regarding payment of products & services. This service offers customers’ convenience as well as using the inquiry information to improve payment and billing system.
The service includes handling of complaints, suggestions and acts as a mean to access customers’ viewpoints, provide additional information and solve situations for your customers. This in turn will provide additional information and solve situations for customers.
The service provides technical support to help solve emergencies or technical problems for your customers for example problems regarding IT or tools to lessen the burden of after sales service.
Order taking service offers an ordering service of products and other services via telephones. This is an easy way and lessens operational tasks regarding order placement. The ordering information can be sent to you instantly via an on-line system.
Outbound Services
This service introduces products and promotions via phone to gain two-way communication with your customers. Products, services and promotions will be communicated correctly and inquiries can be answered instantly resulting in a full understanding.
Our telemarketing services are designed to boost sales for your business by increasing convenience in hiring salespeople, setting up, and managing telemarketing operations.
This service reminds customers to make overdue payment of products and services subtlety, thus reducing loss of income and cost in debt collecting.
This service surveys the market via phone to evaluate current marketing activities whether or not they are conducted as planned. The information can then be used to develop and prepare marketing plans and improve products and service in the future.
This is a welcome service for new customers as well as informing news, and other privileges to your customers enabling the establishment of a long-term relationship with your customers.
The service makes direct calls to prospect or lapsed customers to persuade them to use your products and services again.
This service acts as a medium in contacting and enquiring of the level of satisfaction on your products and services. Information to be collected will be as requested and a summary report is provided for future improvements.
Non-Voice Service
Non-Voice Service in a Contact Center refers to customer support on digital channels such as chat, email, and social media. This service enhances customer convenience by providing timely and efficient assistance.
Types of Non-Voice Services
- Live Chat & Chatbot Support
- Provides real-time responses to customer inquiries via live chat
- Utilizes chatbots to handle basic queries and deliver automated information
- Email Support
- Receives and responds to customer emails regarding products or services
- Manages issues or complaints that require supporting documents
- Social Media Support
- Assists customers and responds to inquiries through platforms such as Facebook, Twitter, Instagram, and LINE
- Handles comments, feedback, and complaints on social media
- SMS & Messaging Support
- Sends alerts and notifications, such as order status updates, promotions, or important announcements via SMS
- Provides customer support through messaging apps such as WhatsApp or LINE
Benefits of Non-Voice Services
- Enhanced customer convenience, allowing support access anytime, anywhere
- Reduction in call volume, improving overall service efficiency
- Efficient management of high inquiry volumes
- Improved customer satisfaction and experience
Non-Voice Services is the strategy of modernizing contact centers, enabling businesses to meet the evolving needs of digital-age consumers efficiently.
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