Companies gather the Voice of Customer through customer feedback across many channels, such as phone, email, chat, social media, mail, questionnaires, website traffic, etc. We analyze and report on each aspect of “voices”, such as opinions, requests, questions, and dissatisfaction. Analyzing the real “Voice of Customer” leads to hints useful insight for growth and improvements to products and services, Optimization of customer service such as call centers and other points of customer contact and evaluating the results of campaigns, linking to improvements to promotions. We convert it into a visible form, valuable information that suits company goals by providing it as actionable insights and analytics dashboards.