{"id":2272,"date":"2023-03-20T07:59:25","date_gmt":"2023-03-20T07:59:25","guid":{"rendered":"https:\/\/truetouch.co.th\/?page_id=2272"},"modified":"2025-08-06T14:05:10","modified_gmt":"2025-08-06T07:05:10","slug":"outsource-contact-center-service","status":"publish","type":"page","link":"https:\/\/www.truetouch.co.th\/en\/outsource-contact-center-service\/","title":{"rendered":"Totally Contact Center Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2272\" class=\"elementor elementor-2272\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f56775 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2f56775\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d49bc4\" data-id=\"5d49bc4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65445c2 elementor-widget elementor-widget-spacer\" data-id=\"65445c2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2617c03 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2617c03\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\"><b>Totally Contact Center Service<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f610fb6 elementor-widget elementor-widget-spacer\" data-id=\"f610fb6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-124ea97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"124ea97\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50afc8c\" data-id=\"50afc8c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2d4a5e elementor-widget elementor-widget-spacer\" data-id=\"b2d4a5e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9c7d6b elementor-widget elementor-widget-heading\" data-id=\"b9c7d6b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\"><b>Inbound Services<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-975919e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"975919e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cba9a0\" data-id=\"4cba9a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ee664a elementor-widget elementor-widget-spacer\" data-id=\"8ee664a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b016c9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b016c9a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c8c28f2\" data-id=\"c8c28f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1eea2ac elementor-tabs-alignment-stretch elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"1eea2ac\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3241\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-3241\" aria-expanded=\"false\">General Product\/Service Inquiry<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3242\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3242\" aria-expanded=\"false\">Billing Inquiry<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3243\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3243\" aria-expanded=\"false\">Customer Feedback\/Complaint Handling<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3244\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3244\" aria-expanded=\"false\">Technical Support \/Help Desk<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3245\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3245\" aria-expanded=\"false\">Order Taking<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-3241\" aria-expanded=\"false\">General Product\/Service Inquiry<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3241\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3241\" tabindex=\"0\" hidden=\"false\"><p>The service involves receiving calls from customers, providing respond to inquiries about products and services via the telephone, in order to facilitate your customers.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3242\" aria-expanded=\"false\">Billing Inquiry<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3242\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3242\" tabindex=\"0\" hidden=\"hidden\"><p>Work scope includes receiving customers\u2019 calls, providing information and answering inquiries relating to billing statements, outstanding balance, payment methods and payment venues including supplying general information regarding payment of products &amp; services. This service offers customers\u2019 convenience as well as using the inquiry information to improve payment and billing system.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3243\" aria-expanded=\"false\">Customer Feedback\/Complaint Handling<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3243\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3243\" tabindex=\"0\" hidden=\"hidden\"><p>The service includes handling of complaints, suggestions and acts as a mean to access customers\u2019 viewpoints, provide additional information and solve situations for your customers. This in turn will provide additional information and solve situations for customers.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3244\" aria-expanded=\"false\">Technical Support \/Help Desk<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3244\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3244\" tabindex=\"0\" hidden=\"hidden\"><p>The service provides technical support to help solve emergencies or technical problems for your customers for example problems regarding IT or tools to lessen the burden of after sales service.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3245\" aria-expanded=\"false\">Order Taking<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3245\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3245\" tabindex=\"0\" hidden=\"hidden\"><p>Order taking service offers an ordering service of products and other services via telephones. This is an easy way and lessens operational tasks regarding order placement. The ordering information can be sent to you instantly via an on-line system.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ec34d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ec34d4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-87195a7\" data-id=\"87195a7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-752dfff elementor-widget elementor-widget-spacer\" data-id=\"752dfff\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a97fe0b elementor-widget elementor-widget-heading\" data-id=\"a97fe0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\"><b>Outbound Services<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e4a63d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e4a63d4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c67c839\" data-id=\"c67c839\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66285a8 elementor-widget elementor-widget-spacer\" data-id=\"66285a8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99b8c8f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99b8c8f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a01fe48\" data-id=\"a01fe48\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6726f5 elementor-tabs-alignment-stretch elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"d6726f5\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2241\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2241\" aria-expanded=\"false\">Product Introduction<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2242\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2242\" aria-expanded=\"false\">Tele-Sales<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2243\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2243\" aria-expanded=\"false\">Debt Reminder<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2244\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2244\" aria-expanded=\"false\">Market Tele \u2013 Survey<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2245\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2245\" aria-expanded=\"false\">Customer Loyalty & Retention<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2246\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2246\" aria-expanded=\"false\">Customer Win-Back<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2247\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2247\" aria-expanded=\"false\">Customer Satisfaction Survey<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2241\" aria-expanded=\"false\">Product Introduction<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2241\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2241\" tabindex=\"0\" hidden=\"false\"><p>This service introduces products and promotions via phone to gain two-way communication with your customers. Products, services and promotions will be communicated correctly and inquiries can be answered instantly resulting in a full understanding.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2242\" aria-expanded=\"false\">Tele-Sales<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2242\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2242\" tabindex=\"0\" hidden=\"hidden\"><p>Our telemarketing services are designed to boost sales for your business by increasing convenience in hiring salespeople, setting up, and managing telemarketing operations.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2243\" aria-expanded=\"false\">Debt Reminder<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2243\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2243\" tabindex=\"0\" hidden=\"hidden\"><p>This service reminds customers to make overdue payment of products and services subtlety, thus reducing loss of income and cost in debt collecting.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2244\" aria-expanded=\"false\">Market Tele \u2013 Survey<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2244\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2244\" tabindex=\"0\" hidden=\"hidden\"><p>This service surveys the market via phone to evaluate current marketing activities whether or not they are conducted as planned. The information can then be used to develop and prepare marketing plans and improve products and service in the future.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2245\" aria-expanded=\"false\">Customer Loyalty & Retention<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2245\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2245\" tabindex=\"0\" hidden=\"hidden\"><p>This is a welcome service for new customers as well as informing news, and other privileges to your customers enabling the establishment of a long-term relationship with your customers.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2246\" aria-expanded=\"false\">Customer Win-Back<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2246\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2246\" tabindex=\"0\" hidden=\"hidden\"><p>The service makes direct calls to prospect or lapsed customers to persuade them to use your products and services again.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2247\" aria-expanded=\"false\">Customer Satisfaction Survey<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2247\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2247\" tabindex=\"0\" hidden=\"hidden\"><p>This service acts as a medium in contacting and enquiring of the level of satisfaction on your products and services. Information to be collected will be as requested and a summary report is provided for future improvements.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-829384d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"829384d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7285996\" data-id=\"7285996\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3263378 elementor-widget elementor-widget-spacer\" data-id=\"3263378\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00fc4e8 elementor-widget elementor-widget-heading\" data-id=\"00fc4e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Non-Voice Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6179390 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6179390\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ad2f61\" data-id=\"4ad2f61\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c96a08 elementor-tabs-alignment-stretch elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"6c96a08\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1131\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1131\" aria-expanded=\"false\">Non-Voice Contact Center <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1131\" aria-expanded=\"false\">Non-Voice Contact Center <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1131\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1131\" tabindex=\"0\" hidden=\"false\"><p>Non-Voice Service in a Contact Center refers to customer support on digital channels such as chat, email, and social media. This service enhances customer convenience by providing timely and efficient assistance.<\/p>\n<p>Types of Non-Voice Services<\/p>\n<ul>\n<li><span data-contrast=\"auto\">Live Chat &amp; Chatbot Support<\/span>\n<ul>\n<li>Provides real-time responses to customer inquiries via live chat<\/li>\n<li>Utilizes chatbots to handle basic queries and deliver automated information<\/li>\n<\/ul>\n<\/li>\n<li>Email Support\n<ul>\n<li>Receives and responds to customer emails regarding products or services<\/li>\n<li>Manages issues or complaints that require supporting documents<\/li>\n<\/ul>\n<\/li>\n<li>Social Media Support\n<ul>\n<li>Assists customers and responds to inquiries through platforms such as Facebook, Twitter, Instagram, and LINE<\/li>\n<li>Handles comments, feedback, and complaints on social media<\/li>\n<\/ul>\n<\/li>\n<li>SMS &amp; Messaging Support\n<ul>\n<li>Sends alerts and notifications, such as order status updates, promotions, or important announcements via SMS<\/li>\n<li>Provides customer support through messaging apps such as WhatsApp or LINE<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Benefits of Non-Voice Services<\/p>\n<ul>\n<li>Enhanced customer convenience, allowing support access anytime, anywhere<\/li>\n<li>Reduction in call volume, improving overall service efficiency<\/li>\n<li>Efficient management of high inquiry volumes<\/li>\n<li>Improved customer satisfaction and experience<\/li>\n<\/ul>\n<p>Non-Voice Services is the strategy of modernizing contact centers, enabling businesses to meet the evolving needs of digital-age consumers efficiently.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f356000 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f356000\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cded823\" data-id=\"cded823\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61e9c4b elementor-widget elementor-widget-spacer\" data-id=\"61e9c4b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78b82fe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78b82fe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c1d01f\" data-id=\"6c1d01f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a89193 elementor-widget elementor-widget-image\" data-id=\"8a89193\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"513\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2022\/08\/3.1-Service.jpg\" class=\"attachment-large size-large wp-image-2180\" alt=\"\" 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elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab9fa12 elementor-widget elementor-widget-spacer\" data-id=\"ab9fa12\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Totally Contact Center Service Inbound Services General Product\/Service Inquiry Billing Inquiry Customer Feedback\/Complaint Handling Technical Support \/Help Desk Order Taking General Product\/Service Inquiry The service involves receiving calls from customers, providing respond to inquiries about products and services via the telephone, in order to facilitate your customers. Billing Inquiry Work scope includes receiving customers\u2019 calls, 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