{"id":5142,"date":"2025-07-14T19:27:31","date_gmt":"2025-07-14T12:27:31","guid":{"rendered":"https:\/\/www.truetouch.co.th\/?p=5142"},"modified":"2025-07-16T09:24:09","modified_gmt":"2025-07-16T02:24:09","slug":"true-touch-strengthens-leadership-with-global-standards","status":"publish","type":"post","link":"https:\/\/www.truetouch.co.th\/jp\/true-touch-strengthens-leadership-with-global-standards\/","title":{"rendered":"True Touch Elevates Organizational Excellence with Three International Standards in Customer Contact Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5142\" class=\"elementor elementor-5142\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f373e3f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f373e3f\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6888e95\" data-id=\"6888e95\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-244e197 elementor-widget elementor-widget-spacer\" data-id=\"244e197\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-815f499 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"815f499\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\"><span style=\"font-size: 66.973px\"><b>Corporate News &amp; Activities<\/b><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-780739b elementor-widget elementor-widget-spacer\" data-id=\"780739b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf889ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf889ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b40130d\" data-id=\"b40130d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fedf39e elementor-widget elementor-widget-spacer\" data-id=\"fedf39e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b04526 elementor-widget elementor-widget-heading\" data-id=\"7b04526\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\"><b>Company News and Activities<\/b><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67d9ee3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67d9ee3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dff7f7a\" data-id=\"dff7f7a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-977e7a5 elementor-widget elementor-widget-spacer\" data-id=\"977e7a5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9422ec7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9422ec7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1121717\" data-id=\"1121717\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e1c581 elementor-widget elementor-widget-image\" data-id=\"8e1c581\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4801-1024x683.jpg\" class=\"attachment-large size-large wp-image-5157\" alt=\"\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4801-1024x683.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4801-1200x800.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4801-768x512.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4801-1536x1024.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4801-2048x1365.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4801-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6885634 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"6885634\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"575\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_7150-1024x575.jpg\" class=\"attachment-large size-large wp-image-5152\" alt=\"\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_7150-1024x575.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_7150-1200x674.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_7150-768x431.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_7150-1536x862.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_7150-2048x1150.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_7150-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6b1cfe elementor-widget elementor-widget-spacer\" data-id=\"c6b1cfe\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c965b9 elementor-widget elementor-widget-image\" data-id=\"2c965b9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4782-1024x683.jpg\" class=\"attachment-large size-large wp-image-5153\" alt=\"\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4782-1024x683.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4782-1200x800.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4782-768x512.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4782-1536x1024.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4782-2048x1365.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/07\/IMG_4782-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fc44db9\" data-id=\"fc44db9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4395c2 elementor-widget elementor-widget-heading\" data-id=\"f4395c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><div style=\"text-align: left\"><span style=\"font-size: 30.3636px;font-style: inherit;font-weight: inherit\">True Touch Strengthens Organizational Capabilities and Trust Reaffirms Leadership with 3 International Standards ISO 18295-1:2017, ISO 10002:2018, and ISO 10004:2018 and an Excellence Award from the Office of the Consumer Protection Board (OCPB). for Its Consumer Assistance and Complaint Center.<\/span><span style=\"font-style: inherit;font-weight: inherit;font-size: clamp(1.6rem, 1.2741rem + 0.6799vw, 1.75rem)\"><\/span><\/div><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2f02b7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b2f02b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div dir=\"auto\">\n<div dir=\"auto\">\n<p><b><span data-contrast=\"auto\">&nbsp; &nbsp; &nbsp;Bangkok, 9 July 2025<\/span><\/b><span data-contrast=\"auto\"> \u2013 <\/span><b><span data-contrast=\"auto\">True Touch Co., Ltd.<\/span><\/b><span data-contrast=\"auto\">, <\/span><span data-contrast=\"auto\">Thailand\u2019s leading customer experience management solution provider<\/span><span data-contrast=\"auto\">, <\/span><span data-contrast=\"auto\">led by <\/span><b><span data-contrast=\"auto\">Mrs. Suphavadee<\/span><\/b> <b><span data-contrast=\"auto\">Trakulboon<\/span><\/b><span data-contrast=\"auto\">, <\/span><b><span data-contrast=\"auto\">President<\/span><\/b><span data-contrast=\"auto\"> (<\/span><span data-contrast=\"auto\">6th from the left in the back row<\/span><span data-contrast=\"auto\">) <\/span><span data-contrast=\"auto\">and <\/span><b><span data-contrast=\"auto\">Mr. Tomonori Okazaki , Chief Operating Officer<\/span><\/b><span data-contrast=\"auto\"> (<\/span><span data-contrast=\"auto\">5th from the left in the back row<\/span><span data-contrast=\"auto\">) <\/span><span data-contrast=\"auto\">have been awarded the <\/span><b><span data-contrast=\"auto\">ISO 18295-1:2017<\/span><\/b><span data-contrast=\"auto\"> certification by the <\/span><b><span data-contrast=\"auto\">Management System Certification Institute (Thailand) (MASCI)<\/span><\/b><b><span data-contrast=\"auto\">,<\/span><\/b><span data-contrast=\"auto\"> represented by <\/span><b><span data-contrast=\"auto\">Mr. Jongrak<\/span><\/b> <b><span data-contrast=\"auto\">Rojanpalasatein<\/span><\/b><span data-contrast=\"auto\">, <\/span><b><span data-contrast=\"auto\">Director<\/span><\/b> <b><span data-contrast=\"auto\">MASCI<\/span><\/b><span data-contrast=\"auto\"> (<\/span><span data-contrast=\"auto\">4th from the right in the back row<\/span><span data-contrast=\"auto\">). <\/span><span data-contrast=\"auto\">This certification reflects True Touch\u2019s commitment to excellence in contact center management, adhering to globally recognized standards and processes &#8211; consistently meeting customer needs and striving to exceed expectations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559731&quot;:720,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">In addition, True Touch has also received two more international certifications related to customer satisfaction management:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335551500&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">ISO<\/span><\/b> <b><span data-contrast=\"auto\">10002:2018<\/span><\/b><span data-contrast=\"auto\"> \u2013 Customer Complaints Management System<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335551500&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">ISO 10004:2018<\/span><\/b><span data-contrast=\"auto\"> \u2013 Customer Satisfaction Monitoring and Measurement<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">&nbsp; &nbsp; &nbsp;True Touch was also honored with a <\/span><b><span data-contrast=\"auto\">Certificate of Excellence<\/span><\/b><span data-contrast=\"auto\"> for its <\/span><b><span data-contrast=\"auto\">Consumer Complaint and Resolution Center<\/span><\/b><span data-contrast=\"auto\">, awarded by the <\/span><b><span data-contrast=\"auto\">Office of the Consumer Protection Board (OCPB)<\/span><\/b><span data-contrast=\"auto\">, with <\/span><b><span data-contrast=\"auto\">Mr. Thitinan Singha<\/span><\/b><span data-contrast=\"auto\">, <\/span><b><span data-contrast=\"auto\">Deputy Secretary-General<\/span><\/b><span data-contrast=\"auto\"> (<\/span><span data-contrast=\"auto\">6th from the right in the back row<\/span><span data-contrast=\"auto\">)<\/span><span data-contrast=\"auto\">, presenting the certificate and extending his congratulations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/p>\n<p><b><span data-contrast=\"auto\">&nbsp; &nbsp; &nbsp;Mr. Titinan Singha, Deputy Secretary-General of the Office of the Consumer Protection Board (OCPB),<\/span><\/b><span data-contrast=\"auto\"> emphasized that when consumers encounter issues and seek assistance, timely and effective support from service providers plays a vital role in restoring satisfaction. Resolving complaints not only enhances customer experience but also fosters repeat business and long-term engagement. This mutual benefit across all stakeholders ultimately contributes to sustainable consumer loyalty.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/p>\n<p><b><span data-contrast=\"auto\">&nbsp; &nbsp; &nbsp;Mr. Jongrak<\/span><\/b> <b><span data-contrast=\"auto\">Rojanpalasatein<\/span><\/b><span data-contrast=\"auto\">, <\/span><b><span data-contrast=\"auto\">Director<\/span><\/b> <b><span data-contrast=\"auto\">MASCI<\/span><\/b><b><span data-contrast=\"auto\">,<\/span><\/b> <span data-contrast=\"auto\">extended his congratulations and expressed great pride in <\/span><i><span data-contrast=\"auto\">True Touch Co., Ltd.<\/span><\/i><span data-contrast=\"auto\"> for achieving certification under <\/span><b><span data-contrast=\"auto\">ISO 18295-1:2017<\/span><\/b><span data-contrast=\"auto\">. He emphasized that while certification is a significant milestone, the true challenge lies in maintaining service excellence and adherence to the standards. He also noted that the company\u2019s commitment to two additional standards\u2014focused on customer satisfaction management and complaint resolution\u2014reinforces consumer confidence that their issues will be effectively addressed.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/p>\n<p><b><span data-contrast=\"auto\">About True Touch Co., Ltd.<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">&nbsp; &nbsp; &nbsp;True Touch is Thailand\u2019s leading provider of end-to-end customer experience management solutions, with over 20 years of experience serving both public and private sector clients across a wide range of industries<\/span><span data-contrast=\"auto\">, <\/span><span data-contrast=\"auto\">including telecom, aviation, IT, banking and finance, food services and insurance<\/span><span data-contrast=\"auto\">. <\/span><span data-contrast=\"auto\">The company operates with internationally recognized standards and is part of the <\/span><b><span data-contrast=\"auto\">True Group<\/span><\/b><span data-contrast=\"auto\">, in collaboration with <\/span><b><span data-contrast=\"auto\">BellSystem24 Holdings, Inc.<\/span><\/b><span data-contrast=\"auto\"> (Japan).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">For more information, please visit <\/span><a href=\"http:\/\/www.truetouch.co.th\/\"><span data-contrast=\"none\">www.truetouch.co.th<\/span><\/a><span data-contrast=\"auto\"> or contact us at <\/span><b><span data-contrast=\"auto\">info@truetouch.co.th<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:280,&quot;335559739&quot;:280,&quot;335559740&quot;:240}\">&nbsp;<\/span><\/p>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-065bf88 elementor-widget elementor-widget-spacer\" data-id=\"065bf88\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb465af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb465af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bc7440e\" data-id=\"bc7440e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73e4140 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"73e4140\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.truetouch.co.th\/en\/truetouch-news\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-circle-left\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-22618fd\" data-id=\"22618fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82898da elementor-widget elementor-widget-text-editor\" data-id=\"82898da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.truetouch.co.th\/en\/truetouch-news\/\">Back &#8230;<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a77504a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a77504a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-219d3fc\" data-id=\"219d3fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b7aaaf elementor-widget elementor-widget-spacer\" data-id=\"3b7aaaf\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Corporate News &amp; Activities Company News and Activities True Touch Strengthens Organizational Capabilities and Trust Reaffirms Leadership with 3 International Standards ISO 18295-1:2017, ISO 10002:2018, and ISO 10004:2018 and an Excellence Award from the Office of the Consumer Protection Board (OCPB). for Its Consumer Assistance and Complaint Center. &nbsp; &nbsp; &nbsp;Bangkok, 9 July 2025 \u2013 True Touch Co., Ltd., Thailand\u2019s leading customer experience management solution provider, led by Mrs. Suphavadee Trakulboon, President (6th from the left in the back row) and Mr. Tomonori Okazaki , Chief Operating Officer (5th from the left in the back row) have been awarded the ISO 18295-1:2017 certification by the Management System Certification Institute (Thailand) [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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