{"id":7343,"date":"2026-04-03T23:30:18","date_gmt":"2026-04-03T16:30:18","guid":{"rendered":"https:\/\/www.truetouch.co.th\/?p=7343"},"modified":"2026-04-16T09:45:40","modified_gmt":"2026-04-16T02:45:40","slug":"ai-voice-analytics-quality-assurance","status":"publish","type":"post","link":"https:\/\/www.truetouch.co.th\/jp\/ai-voice-analytics-quality-assurance\/","title":{"rendered":"AI Voice Analytics \u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a QA \u0e43\u0e19 Contact Center \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7343\" class=\"elementor elementor-7343\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a385e98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a385e98\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65c543c\" data-id=\"65c543c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a46885 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a46885\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c5e764\" data-id=\"5c5e764\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2d6a22 elementor-widget elementor-widget-heading\" data-id=\"d2d6a22\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"> AI Voice Analytics \u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a Quality Assurance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24a05af elementor-widget elementor-widget-heading\" data-id=\"24a05af\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e1e\u0e25\u0e34\u0e01\u0e40\u0e01\u0e21 QA \u0e2a\u0e39\u0e48\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e43\u0e2b\u0e21\u0e48\u0e02\u0e2d\u0e07 Human + AI Experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-553042d elementor-widget elementor-widget-image\" data-id=\"553042d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/ai-voice-analytics-contact-center-qa-true-touch-1024x576.jpg\" class=\"attachment-large size-large wp-image-7325\" alt=\"AI Voice Analytics \u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a Quality Assurance \u0e43\u0e19 Contact Center \u0e42\u0e14\u0e22 True Touch\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/ai-voice-analytics-contact-center-qa-true-touch-1024x576.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/ai-voice-analytics-contact-center-qa-true-touch-1200x675.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/ai-voice-analytics-contact-center-qa-true-touch-768x432.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/ai-voice-analytics-contact-center-qa-true-touch-1536x864.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/ai-voice-analytics-contact-center-qa-true-touch-2048x1152.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/ai-voice-analytics-contact-center-qa-true-touch-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a7992e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a7992e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9509cf9\" data-id=\"9509cf9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcd165e elementor-widget elementor-widget-heading\" data-id=\"fcd165e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udd0d AI Voice Analytics \u0e04\u0e37\u0e2d\u0e2d\u0e30\u0e44\u0e23?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8347cfd elementor-widget elementor-widget-text-editor\" data-id=\"8347cfd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e04\u0e37\u0e2d\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49\u0e1b\u0e31\u0e0d\u0e0d\u0e32\u0e1b\u0e23\u0e30\u0e14\u0e34\u0e29\u0e10\u0e4c (AI) \u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e1a\u0e17\u0e2a\u0e19\u0e17\u0e19\u0e32\u0e17\u0e32\u0e07\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e43\u0e19 Contact Center \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e14\u0e36\u0e07 Insight \u0e2a\u0e33\u0e04\u0e31\u0e0d \u0e40\u0e0a\u0e48\u0e19<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e2d\u0e32\u0e23\u0e21\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (Sentiment)<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Keyword \u0e2a\u0e33\u0e04\u0e31\u0e0d<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Compliance<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07 Agent<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\u0e43\u0e19\u0e22\u0e38\u0e04 <strong>Human + AI Experience<\/strong><\/span><br \/><span style=\"font-size: 16px;\">AI \u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a Voice Analytics \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e21\u0e37\u0e2d \u201c\u0e1f\u0e31\u0e07\u0e40\u0e2a\u0e35\u0e22\u0e07\u201d<\/span><br \/><span style=\"font-size: 16px;\">\u0e41\u0e15\u0e48\u0e04\u0e37\u0e2d\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e21\u0e37\u0e2d\u0e17\u0e35\u0e48\u0e0a\u0e48\u0e27\u0e22 \u201c\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e25\u0e30\u0e1e\u0e31\u0e12\u0e19\u0e32 Agent \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e30\u0e1a\u0e1a\u201d<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a972e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a972e5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d54c22b\" data-id=\"d54c22b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1687355 elementor-widget elementor-widget-heading\" data-id=\"1687355\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udca1 \u0e17\u0e33\u0e44\u0e21\u0e16\u0e36\u0e07\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e01\u0e31\u0e1a Quality Assurance (QA)?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e1273 elementor-widget elementor-widget-text-editor\" data-id=\"02e1273\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">QA \u0e41\u0e1a\u0e1a\u0e40\u0e14\u0e34\u0e21\u0e21\u0e35\u0e02\u0e49\u0e2d\u0e08\u0e33\u0e01\u0e31\u0e14:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e1f\u0e31\u0e07\u0e44\u0e14\u0e49\u0e40\u0e1e\u0e35\u0e22\u0e07 1\u20133% \u0e02\u0e2d\u0e07 call \u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e43\u0e0a\u0e49\u0e40\u0e27\u0e25\u0e32\u0e21\u0e32\u0e01<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Bias \u0e08\u0e32\u0e01\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\u0e41\u0e15\u0e48 <strong>AI <\/strong>\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19 QA \u0e43\u0e2b\u0e49\u0e40\u0e1b\u0e47\u0e19:<\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udc49 <strong>100% Monitoring + Real-time Insight + Data-driven Coaching<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a7ec52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a7ec52\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9d5d65\" data-id=\"e9d5d65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2449989 elementor-widget elementor-widget-heading\" data-id=\"2449989\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\ude80 \u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a QA \u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8733f4 elementor-widget elementor-widget-text-editor\" data-id=\"d8733f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>1.\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e17\u0e38\u0e01\u0e01\u0e32\u0e23\u0e2a\u0e19\u0e17\u0e19\u0e32 (<\/strong><strong>100% Coverage QA)<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">AI \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e1f\u0e31\u0e07\u0e41\u0e25\u0e30\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e17\u0e38\u0e01 call \u0e44\u0e14\u0e49\u0e41\u0e1a\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34<\/span><br \/><span style=\"font-size: 16px;\">\u0e44\u0e21\u0e48\u0e08\u0e33\u0e01\u0e31\u0e14\u0e41\u0e04\u0e48\u0e01\u0e32\u0e23\u0e2a\u0e38\u0e48\u0e21\u0e15\u0e31\u0e27\u0e2d\u0e22\u0e48\u0e32\u0e07 (Sample)<\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udc49 Result:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e14 blind spot<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e21\u0e2d\u0e07\u0e40\u0e2b\u0e47\u0e19\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e08\u0e23\u0e34\u0e07\u0e44\u0e14\u0e49\u0e17\u0e31\u0e49\u0e07\u0e23\u0e30\u0e1a\u0e1a<\/span><\/h4><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc9887e elementor-widget elementor-widget-text-editor\" data-id=\"cc9887e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>2.\u0e15\u0e23\u0e27\u0e08\u0e08\u0e31\u0e1a <\/strong><strong>Sentiment <\/strong><strong>\u0e41\u0e1a\u0e1a <\/strong><strong>Real-time<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">AI Voice Analytics \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c tone \u0e40\u0e2a\u0e35\u0e22\u0e07 \u0e40\u0e0a\u0e48\u0e19:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e42\u0e01\u0e23\u0e18<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e01\u0e31\u0e07\u0e27\u0e25<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e17\u0e33\u0e43\u0e2b\u0e49 QA \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">Flag \u0e40\u0e04\u0e2a\u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e40\u0e2a\u0e35\u0e48\u0e22\u0e07<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e40\u0e02\u0e49\u0e32 \u0e44\u0e1b Intervene \u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e17\u0e31\u0e19\u0e17\u0e48\u0e27\u0e07\u0e17\u0e35<\/span><\/h4><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1018b elementor-widget elementor-widget-text-editor\" data-id=\"2f1018b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>3.\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a <\/strong><strong>QA <\/strong><strong>\u0e40\u0e1b\u0e47\u0e19 <\/strong><strong>Coaching Engine<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e08\u0e32\u0e01 QA \u0e41\u0e1a\u0e1a \u201c\u0e15\u0e23\u0e27\u0e08\u0e22\u0e49\u0e2d\u0e19\u0e2b\u0e25\u0e31\u0e07\u201d<\/span><br \/><span style=\"font-size: 16px;\">\u2192 \u0e2a\u0e39\u0e48 \u201cCoaching \u0e41\u0e1a\u0e1a real-time\u201d<\/span><\/h4><h4><span style=\"font-size: 16px;\">AI \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e41\u0e08\u0e49\u0e07\u0e40\u0e15\u0e37\u0e2d\u0e19 Agent \u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07\u0e01\u0e32\u0e23\u0e2a\u0e19\u0e17\u0e19\u0e32<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e41\u0e19\u0e30\u0e19\u0e33\u0e04\u0e33\u0e1e\u0e39\u0e14\u0e17\u0e35\u0e48\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e2a\u0e21\u0e15\u0e32\u0e21\u0e2a\u0e16\u0e32\u0e19\u0e01\u0e32\u0e23\u0e13\u0e4c<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Highlight \u0e08\u0e38\u0e14\u0e17\u0e35\u0e48\u0e04\u0e27\u0e23\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e19\u0e35\u0e48\u0e04\u0e37\u0e2d core \u0e02\u0e2d\u0e07 <strong>Human + AI Experience<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2242ea8 elementor-widget elementor-widget-text-editor\" data-id=\"2242ea8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>4.\u0e15\u0e23\u0e27\u0e08 <\/strong><strong>Compliance <\/strong><strong>\u0e44\u0e14\u0e49\u0e41\u0e21\u0e48\u0e19\u0e22\u0e33<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">AI \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a script compliance \u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e2a\u0e21\u0e48\u0e33\u0e40\u0e2a\u0e21\u0e2d<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e15\u0e23\u0e27\u0e08 keyword \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\/\u0e2b\u0e49\u0e32\u0e21\u0e1e\u0e39\u0e14<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e14\u0e04\u0e27\u0e32\u0e21\u0e1c\u0e34\u0e14\u0e1e\u0e25\u0e32\u0e14\u0e08\u0e32\u0e01\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c (Human Error)<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e04\u0e27\u0e32\u0e21\u0e40\u0e2a\u0e35\u0e48\u0e22\u0e07\u0e14\u0e49\u0e32\u0e19\u0e01\u0e0e\u0e2b\u0e21\u0e32\u0e22\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e1b\u0e0f\u0e34\u0e1a\u0e31\u0e15\u0e34\u0e15\u0e32\u0e21\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-657c4c2 elementor-widget elementor-widget-text-editor\" data-id=\"657c4c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>5.\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19 <\/strong><strong>QA <\/strong><strong>\u0e40\u0e1b\u0e47\u0e19 <\/strong><strong>Insight Strategy<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">AI Voice Analytics \u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e41\u0e04\u0e48\u0e0a\u0e48\u0e27\u0e22 QA<\/span><br \/><span style=\"font-size: 16px;\">\u0e41\u0e15\u0e48\u0e22\u0e31\u0e07\u0e0a\u0e48\u0e27\u0e22:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c Voice of Customer<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e2b\u0e32 root cause \u0e02\u0e2d\u0e07 complaint<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07 CX Strategy \u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e15\u0e23\u0e07\u0e08\u0e38\u0e14<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e17\u0e33\u0e44\u0e2b\u0e49 QA \u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19 \u201cBusiness Intelligence Tool\u201d<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76d29ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76d29ee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-658656b\" data-id=\"658656b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6fb962 elementor-widget elementor-widget-image\" data-id=\"e6fb962\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/How-AI-Voice-Analytics-Elevates-QA-1024x572.jpg\" class=\"attachment-large size-large wp-image-7349\" alt=\"How AI Voice Analytics Elevates QA by True Touch\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/How-AI-Voice-Analytics-Elevates-QA-1024x572.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/How-AI-Voice-Analytics-Elevates-QA-1200x670.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/How-AI-Voice-Analytics-Elevates-QA-768x429.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/How-AI-Voice-Analytics-Elevates-QA-1536x857.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/How-AI-Voice-Analytics-Elevates-QA-2048x1143.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/How-AI-Voice-Analytics-Elevates-QA-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63f0d26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63f0d26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b80cd40\" data-id=\"b80cd40\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9232c6 elementor-widget elementor-widget-heading\" data-id=\"e9232c6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\ude80 Insight \u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\u0e08\u0e23\u0e34\u0e07<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4435502 elementor-widget elementor-widget-text-editor\" data-id=\"4435502\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e08\u0e32\u0e01\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07 True Touch Co., Ltd.<\/span><br \/><span style=\"font-size: 16px;\">\u0e43\u0e19\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 <strong>AI<\/strong>\u00a0\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a QA \u0e43\u0e19 Contact Center<\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e1e\u0e1a\u0e27\u0e48\u0e32:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u2b06\ufe0f QA Coverage \u0e08\u0e32\u0e01 2% \u2192 100%<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u2b06\ufe0f CSAT \u0e14\u0e35\u0e02\u0e36\u0e49\u0e19\u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49 pain point \u0e44\u0e14\u0e49\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u2b07\ufe0f Complaint \u0e0b\u0e49\u0e33\u0e25\u0e14\u0e25\u0e07\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e19\u0e31\u0e22\u0e2a\u0e33\u0e04\u0e31\u0e0d<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u2b06\ufe0f Agent Performance \u0e14\u0e35\u0e02\u0e36\u0e49\u0e19\u0e1c\u0e48\u0e32\u0e19 data-driven coaching<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\"><strong>Key Insight:<\/strong><\/span><br \/><span style=\"font-size: 16px;\">\ud83d\udc49 AI \u0e17\u0e33\u0e43\u0e2b\u0e49 QA \u201c\u0e21\u0e2d\u0e07\u0e40\u0e2b\u0e47\u0e19\u0e17\u0e38\u0e01\u0e2d\u0e22\u0e48\u0e32\u0e07\u201d<\/span><br \/><span style=\"font-size: 16px;\">\ud83d\udc49 Human \u0e17\u0e33\u0e43\u0e2b\u0e49 QA \u201c\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07\u201d<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dda5739 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dda5739\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d1a566\" data-id=\"9d1a566\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62ba373 elementor-widget elementor-widget-heading\" data-id=\"62ba373\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83e\udde0 Framework \u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 AI \u0e43\u0e19 QA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-beb313f elementor-widget elementor-widget-text-editor\" data-id=\"beb313f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 <strong>AI<\/strong>\u00a0\u0e43\u0e2b\u0e49\u0e40\u0e01\u0e34\u0e14 impact \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e41\u0e17\u0e49\u0e08\u0e23\u0e34\u0e07\u0e15\u0e49\u0e2d\u0e07\u0e21\u0e35 framework \u0e17\u0e35\u0e48\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19 \u0e41\u0e25\u0e30\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e15\u0e48\u0e2d\u0e01\u0e31\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e30\u0e1a\u0e1a<\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>\ud83d\udd27<\/strong><strong> 1. Data Capture<\/strong><\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">Voice recording<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Omnichannel integration<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\"><strong>\ud83e\udd16<\/strong><strong> 2. AI Processing<\/strong><\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">Speech-to-text<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Sentiment analysis<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Keyword detection<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\"><strong>\ud83d\udcca<\/strong><strong> 3. QA &amp; Analytics<\/strong><\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">Score automation<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">QA dashboard<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Trend analysis<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\"><strong>\ud83d\udc69\u200d\ud83d\udcbc<\/strong><strong> 4. Human Action<\/strong><\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">Coaching<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Training<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">CX improvement<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u0e19\u0e35\u0e49\u0e23\u0e27\u0e21\u0e01\u0e31\u0e19\u0e40\u0e1b\u0e47\u0e19 <strong>AI-driven QA Ecosystem<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-30d23a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30d23a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c1ff67\" data-id=\"4c1ff67\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4efdf72 elementor-widget elementor-widget-image\" data-id=\"4efdf72\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Framework-for-AI-Voice-Analytics-In-QA-1024x572.jpg\" class=\"attachment-large size-large wp-image-7350\" alt=\"Framework for AI Voice Analytics In QA by True Touch\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Framework-for-AI-Voice-Analytics-In-QA-1024x572.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Framework-for-AI-Voice-Analytics-In-QA-1200x670.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Framework-for-AI-Voice-Analytics-In-QA-768x429.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Framework-for-AI-Voice-Analytics-In-QA-1536x857.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Framework-for-AI-Voice-Analytics-In-QA-2048x1143.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Framework-for-AI-Voice-Analytics-In-QA-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-052c0c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"052c0c2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b343d80\" data-id=\"b343d80\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d47311 elementor-widget elementor-widget-heading\" data-id=\"9d47311\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udfc6 \u0e17\u0e33\u0e44\u0e21\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33\u0e43\u0e0a\u0e49 AI Voice Analytics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f41b21e elementor-widget elementor-widget-text-editor\" data-id=\"f41b21e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e42\u0e25\u0e01\u0e01\u0e33\u0e25\u0e31\u0e07\u0e43\u0e0a\u0e49 \u0e40\u0e1e\u0e37\u0e48\u0e2d:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a Quality Assurance<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e14\u0e49\u0e32\u0e19 QA<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e Customer Experience<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\u0e41\u0e25\u0e30 True Touch Co., Ltd.<\/span><br \/><span style=\"font-size: 16px;\">\u0e04\u0e37\u0e2d\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e43\u0e19\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e08\u0e23\u0e34\u0e07\u0e43\u0e19\u0e01\u0e32\u0e23 implement AI-driven QA \u0e43\u0e19\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28\u0e44\u0e17\u0e22<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edf2fde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edf2fde\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b66e01b\" data-id=\"b66e01b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ec8869 elementor-widget elementor-widget-heading\" data-id=\"8ec8869\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udd10 \u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e08\u0e32\u0e01\u0e2d\u0e38\u0e15\u0e2a\u0e32\u0e2b\u0e01\u0e23\u0e23\u0e21<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6284152 elementor-widget elementor-widget-text-editor\" data-id=\"6284152\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e08\u0e32\u0e01\u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e02\u0e2d\u0e07<\/span><br \/><span style=\"font-size: 16px;\">Gartner, McKinsey &amp; Company \u0e41\u0e25\u0e30 Deloitte<\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e1e\u0e1a\u0e27\u0e48\u0e32:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">AI \u0e0a\u0e48\u0e27\u0e22\u0e40\u0e1e\u0e34\u0e48\u0e21 QA efficiency \u0e44\u0e14\u0e49\u0e21\u0e32\u0e01\u0e01\u0e27\u0e48\u0e32 40%<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49 AI \u0e43\u0e19 QA \u0e21\u0e35 CX score \u0e2a\u0e39\u0e07\u0e02\u0e36\u0e49\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Data-driven coaching \u0e2a\u0e48\u0e07\u0e1c\u0e25\u0e15\u0e48\u0e2d performance \u0e02\u0e2d\u0e07 Agent \u0e42\u0e14\u0e22\u0e15\u0e23\u0e07<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e15\u0e2d\u0e01\u0e22\u0e49\u0e33\u0e27\u0e48\u0e32 <strong>AI Voice Analytics <\/strong><strong>\u0e04\u0e37\u0e2d\u0e2d\u0e19\u0e32\u0e04\u0e15\u0e02\u0e2d\u0e07 <\/strong><strong>QA<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bbd345d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bbd345d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1038291\" data-id=\"1038291\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a97fca elementor-widget elementor-widget-heading\" data-id=\"0a97fca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udfaf \u0e2a\u0e23\u0e38\u0e1b: AI Voice Analytics = QA \u0e40\u0e27\u0e2d\u0e23\u0e4c\u0e0a\u0e31\u0e19\u0e43\u0e2b\u0e21\u0e48<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1da80c3 elementor-widget elementor-widget-text-editor\" data-id=\"1da80c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e43\u0e19\u0e22\u0e38\u0e04 Human + AI Experience<\/span><\/h4><h4><span style=\"font-size: 16px;\">QA \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48 \u201c\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u201d<\/span><br \/><span style=\"font-size: 16px;\">\u0e41\u0e15\u0e48\u0e04\u0e37\u0e2d \u201c\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e21\u0e37\u0e2d\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u201d<\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udc49 <strong>AI Voice Analytics <\/strong><strong>\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19 <\/strong><strong>QA <\/strong><strong>\u0e08\u0e32\u0e01 <\/strong><strong>Cost Center \u2192 Value Driver<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db132f elementor-widget elementor-widget-text-editor\" data-id=\"9db132f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 24px;\"><strong>\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a <\/strong><strong>QA <\/strong><strong>\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e14\u0e49\u0e27\u0e22 <\/strong><strong>AI Voice Analytics<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2db9c2 elementor-widget elementor-widget-button\" data-id=\"a2db9c2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.truetouch.co.th\/jp\/truetouch-contact-us\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0e04\u0e25\u0e34\u0e01\u0e17\u0e35\u0e48\u0e19\u0e35\u0e48 \u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e23\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e23\u0e31\u0e1a\u0e41\u0e1c\u0e19\u0e1f\u0e23\u0e35<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6fc3d3 elementor-widget elementor-widget-text-editor\" data-id=\"c6fc3d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e2b\u0e32\u0e01\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23 transform QA<\/span><br \/><span style=\"font-size: 16px;\">\u0e14\u0e49\u0e27\u0e22 <strong>AI<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e17\u0e35\u0e21 True Touch Co., Ltd. \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e0a\u0e48\u0e27\u0e22\u0e04\u0e38\u0e13:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">Implement AI Voice Analytics<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a QA Framework<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e1e\u0e31\u0e12\u0e19\u0e32 Agent \u0e1c\u0e48\u0e32\u0e19 Data-driven Coaching<\/span><\/h4><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-530de00 elementor-widget elementor-widget-text-editor\" data-id=\"530de00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\ud83d\udce9 \u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e02\u0e2d Consultation \u0e2b\u0e23\u0e37\u0e2d Demo \u0e44\u0e14\u0e49\u0e17\u0e35\u0e48<\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udcde \u0e42\u0e17\u0e23: +66(0)2088-8999<\/span><br \/><span style=\"font-size: 16px;\">\u2709\ufe0f \u0e2d\u0e35\u0e40\u0e21\u0e25: info@truetouch.co.th<\/span><br \/><span style=\"font-size: 16px;\">\ud83c\udf10 \u0e40\u0e27\u0e47\u0e1a\u0e44\u0e0b\u0e15\u0e4c:\u00a0<a href=\"https:\/\/www.truetouch.co.th\/jp\/truetouch-contact-us\/\">www.truetouch.co.th<\/a><\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udce9 <em>Contact us today to turn every customer voice into sustainable growth.<\/em><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-357b5b1 elementor-widget elementor-widget-heading\" data-id=\"357b5b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">True Touch \u2013 Serve your customers as if our own<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-556cb54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"556cb54\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bbb83e\" data-id=\"2bbb83e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22fe02b elementor-widget elementor-widget-heading\" data-id=\"22fe02b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u2753 FAQ: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4af1488 elementor-widget elementor-widget-text-editor\" data-id=\"4af1488\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q1: AI Voice Analytics \u0e04\u0e37\u0e2d\u0e2d\u0e30\u0e44\u0e23?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A1: <\/strong>\u0e04\u0e37\u0e2d\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49 AI \u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e2a\u0e19\u0e17\u0e19\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a Quality Assurance (QA) \u0e41\u0e25\u0e30 Customer Experience<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f71dee4 elementor-widget elementor-widget-text-editor\" data-id=\"f71dee4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q2: <\/strong><strong>\u0e15\u0e48\u0e32\u0e07\u0e08\u0e32\u0e01 <\/strong><strong>QA <\/strong><strong>\u0e41\u0e1a\u0e1a\u0e40\u0e14\u0e34\u0e21\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A2: <\/strong>QA \u0e41\u0e1a\u0e1a\u0e40\u0e14\u0e34\u0e21\u0e43\u0e0a\u0e49\u0e01\u0e32\u0e23\u0e2a\u0e38\u0e48\u0e21\u0e15\u0e31\u0e27\u0e2d\u0e22\u0e48\u0e32\u0e07 (Sampling) \u0e41\u0e15\u0e48 AI \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e44\u0e14\u0e49 100% \u0e02\u0e2d\u0e07\u0e17\u0e38\u0e01 Call<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9f601 elementor-widget elementor-widget-text-editor\" data-id=\"fe9f601\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q3: <\/strong><strong>\u0e43\u0e0a\u0e49<\/strong><strong>\u0e41\u0e25\u0e49\u0e27 <\/strong><strong>Agent <\/strong><strong>\u0e08\u0e30\u0e16\u0e39\u0e01\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19\u0e44\u0e2b\u0e21<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A3: <\/strong>\u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e01\u0e32\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21 \u0e41\u0e15\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e01\u0e32\u0e23\u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49 Agent \u0e1e\u0e31\u0e12\u0e19\u0e32\u0e41\u0e25\u0e30\u0e17\u0e33\u0e07\u0e32\u0e19\u0e44\u0e14\u0e49\u0e14\u0e35\u0e02\u0e36\u0e49\u0e19\u0e1c\u0e48\u0e32\u0e19 Insight \u0e41\u0e25\u0e30 Feedback \u0e17\u0e35\u0e48\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47338ca elementor-widget elementor-widget-text-editor\" data-id=\"47338ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q4: \u0e43\u0e0a\u0e49\u0e40\u0e27\u0e25\u0e32\u0e19\u0e32\u0e19\u0e44\u0e2b\u0e21\u0e43\u0e19\u0e01\u0e32\u0e23 implement?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A4: <\/strong>\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e23\u0e34\u0e48\u0e21 pilot \u0e44\u0e14\u0e49\u0e20\u0e32\u0e22\u0e43\u0e19 30\u201390 \u0e27\u0e31\u0e19<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e448bb6 elementor-widget elementor-widget-text-editor\" data-id=\"e448bb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q5: <\/strong><strong>KPI <\/strong><strong>\u0e17\u0e35\u0e48\u0e14\u0e35\u0e02\u0e36\u0e49\u0e19<\/strong><strong>\u0e21\u0e35\u0e2d\u0e30\u0e44\u0e23\u0e1a\u0e49\u0e32\u0e07<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A5:<\/strong><\/span><\/h4><ul><li><span style=\"font-size: 16px;\">CSAT<\/span><\/li><li><span style=\"font-size: 16px;\">QA Score<\/span><\/li><li><span style=\"font-size: 16px;\">FCR<\/span><\/li><li><span style=\"font-size: 16px;\">AHT<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05203cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05203cc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b466f2e\" data-id=\"b466f2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99b5f95 elementor-widget elementor-widget-image\" data-id=\"99b5f95\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/01\/True-Touch-Banner.png\" class=\"attachment-large size-large wp-image-7018\" alt=\"True Touch\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/01\/True-Touch-Banner.png 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/01\/True-Touch-Banner-768x363.png 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/01\/True-Touch-Banner-18x9.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d797f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d797f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3af7158\" data-id=\"3af7158\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8734003 elementor-widget elementor-widget-image\" data-id=\"8734003\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"639\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-scaled.jpg\" class=\"attachment-full size-full wp-image-5594\" alt=\"True Touch Call Center\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-scaled.jpg 2560w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-1200x299.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-1024x256.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-768x192.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-1536x383.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-2048x511.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-18x4.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b77782d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b77782d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f78e850\" data-id=\"f78e850\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6a2ce0 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"a6a2ce0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.truetouch.co.th\/jp\/blogs\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back...<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>True Touch \u0e40\u0e1a\u0e37\u0e49\u0e2d\u0e07\u0e2b\u0e25\u0e31\u0e07 Customer Experience \u0e17\u0e35\u0e48\u0e0a\u0e48\u0e27\u0e22\u0e02\u0e31\u0e1a\u0e40\u0e04\u0e25\u0e37\u0e48\u0e2d\u0e19\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e44\u0e17\u0e22 \u0e43\u0e19\u0e22\u0e38\u0e04\u0e17\u0e35\u0e48\u0e01\u0e32\u0e23\u0e41\u0e02\u0e48\u0e07\u0e02\u0e31\u0e19\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e27\u0e31\u0e14\u0e01\u0e31\u0e19\u0e17\u0e35\u0e48\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e2b\u0e23\u0e37\u0e2d\u0e23\u0e32\u0e04\u0e32\u0e40\u0e1e\u0e35\u0e22\u0e07\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27 \u0e41\u0e15\u0e48 &#8220;\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32&#8221; (Customer Experience) \u0e04\u0e37\u0e2d\u0e2a\u0e21\u0e23\u0e20\u0e39\u0e21\u0e34\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e17\u0e35\u0e48\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e27\u0e48\u0e32\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e08\u0e30\u0e44\u0e1b\u0e15\u0e48\u0e2d\u0e2b\u0e23\u0e37\u0e2d\u0e1e\u0e2d\u0e41\u0e04\u0e48\u0e19\u0e35\u0e49 \u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e17\u0e35\u0e48\u0e14\u0e35 \u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e17\u0e35\u0e48\u0e44\u0e23\u0e49\u0e23\u0e2d\u0e22\u0e15\u0e48\u0e2d \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e17\u0e35\u0e48\u0e09\u0e31\u0e1a\u0e44\u0e27 \u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e31\u0e27\u0e43\u0e08\u0e2b\u0e25\u0e31\u0e01\u0e17\u0e35\u0e48\u0e17\u0e38\u0e01\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e15\u0e49\u0e2d\u0e07\u0e43\u0e2b\u0e49\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e04\u0e31\u0e0d \u00a0 \u0e41\u0e15\u0e48\u0e04\u0e33\u0e16\u0e32\u0e21\u0e04\u0e37\u0e2d&#8230; \u0e08\u0e30\u0e17\u0e33\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e43\u0e01\u0e25\u0e49\u0e0a\u0e34\u0e14\u0e01\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e21\u0e32\u0e01\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14? \u0e19\u0e35\u0e48\u0e04\u0e37\u0e2d\u0e08\u0e38\u0e14\u0e17\u0e35\u0e48 True Touch \u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e21\u0e35\u0e1a\u0e17\u0e1a\u0e32\u0e17\u0e2a\u0e33\u0e04\u0e31\u0e0d \u0e1c\u0e39\u0e49\u0e19\u0e33\u0e14\u0e49\u0e32\u0e19 Customer Service Solutions \u0e04\u0e23\u0e1a\u0e27\u0e07\u0e08\u0e23 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\u0e41\u0e25\u0e30\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e1e\u0e24\u0e15\u0e34\u0e01\u0e23\u0e23\u0e21\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e1a\u0e19\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22 (Social Media Analytics) \u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2b\u0e32\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e41\u0e25\u0e30\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21 (Staffing &amp; Training): \u0e04\u0e31\u0e14\u0e2a\u0e23\u0e23\u0e41\u0e25\u0e30\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e1a\u0e38\u0e04\u0e25\u0e32\u0e01\u0e23\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e17\u0e35\u0e48\u0e21\u0e35\u0e17\u0e31\u0e01\u0e29\u0e30\u0e14\u0e49\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e42\u0e14\u0e22\u0e40\u0e09\u0e1e\u0e32\u0e30 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