{"id":7373,"date":"2026-04-20T13:49:29","date_gmt":"2026-04-20T06:49:29","guid":{"rendered":"https:\/\/www.truetouch.co.th\/?p=7373"},"modified":"2026-04-22T09:20:29","modified_gmt":"2026-04-22T02:20:29","slug":"human-ai-experience-framework-contact-center","status":"publish","type":"post","link":"https:\/\/www.truetouch.co.th\/jp\/human-ai-experience-framework-contact-center\/","title":{"rendered":"Human AI Experience Framework: \u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a CX \u0e22\u0e38\u0e04\u0e43\u0e2b\u0e21\u0e48\u0e43\u0e2b\u0e49\u0e40\u0e27\u0e34\u0e23\u0e4c\u0e01\u0e08\u0e23\u0e34\u0e07"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7373\" class=\"elementor elementor-7373\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a385e98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a385e98\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65c543c\" data-id=\"65c543c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a46885 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a46885\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c5e764\" data-id=\"5c5e764\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2d6a22 elementor-widget elementor-widget-heading\" data-id=\"d2d6a22\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Human + AI Experience Framework: \u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a Contact Center \u0e22\u0e38\u0e04\u0e43\u0e2b\u0e21\u0e48\u0e43\u0e2b\u0e49\u0e15\u0e2d\u0e1a\u0e42\u0e08\u0e17\u0e22\u0e4c\u0e17\u0e31\u0e49\u0e07\u0e04\u0e19\u0e41\u0e25\u0e30\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24a05af elementor-widget elementor-widget-heading\" data-id=\"24a05af\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e01\u0e23\u0e2d\u0e1a\u0e04\u0e34\u0e14\u0e43\u0e2b\u0e21\u0e48\u0e02\u0e2d\u0e07 CX \u0e17\u0e35\u0e48\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e15\u0e49\u0e2d\u0e07\u0e21\u0e35\u0e43\u0e19\u0e22\u0e38\u0e04 AI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a7992e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a7992e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9509cf9\" data-id=\"9509cf9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-553042d elementor-widget elementor-widget-image\" data-id=\"553042d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/human-ai-experience-framework-contact-center-1024x576.jpg\" class=\"attachment-large size-large wp-image-7382\" alt=\"Human AI Experience Framework \u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a Contact Center \u0e14\u0e49\u0e27\u0e22 AI \u0e41\u0e25\u0e30\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c\u0e42\u0e14\u0e22 True Touch\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/human-ai-experience-framework-contact-center-1024x576.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/human-ai-experience-framework-contact-center-1200x675.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/human-ai-experience-framework-contact-center-768x432.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/human-ai-experience-framework-contact-center-1536x864.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/human-ai-experience-framework-contact-center-2048x1152.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/human-ai-experience-framework-contact-center-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcd165e elementor-widget elementor-widget-heading\" data-id=\"fcd165e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udd0d Human AI Experience \u0e04\u0e37\u0e2d\u0e2d\u0e30\u0e44\u0e23?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8347cfd elementor-widget elementor-widget-text-editor\" data-id=\"8347cfd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e04\u0e37\u0e2d\u0e41\u0e19\u0e27\u0e04\u0e34\u0e14\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a Contact Center \u0e17\u0e35\u0e48\u0e1c\u0e2a\u0e32\u0e19 \u201c\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e02\u0e2d\u0e07 AI\u201d \u0e01\u0e31\u0e1a \u201c\u0e04\u0e27\u0e32\u0e21\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e02\u0e2d\u0e07\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c\u201d \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e17\u0e31\u0e49\u0e07 <strong>\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e09\u0e25\u0e32\u0e14 \u0e41\u0e25\u0e30\u0e22\u0e31\u0e07\u0e04\u0e07\u0e04\u0e27\u0e32\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c (<\/strong><strong>Human Touch)<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e43\u0e19\u0e22\u0e38\u0e04\u0e17\u0e35\u0e48 AI \u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19<\/span><br \/><span style=\"font-size: 16px;\">\u0e04\u0e27\u0e32\u0e21\u0e41\u0e15\u0e01\u0e15\u0e48\u0e32\u0e07\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e39\u0e48\u0e17\u0e35\u0e48 \u201c\u0e21\u0e35 AI \u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48\u201d <\/span><span style=\"font-size: 16px;\">\u0e41\u0e15\u0e48\u0e2d\u0e22\u0e39\u0e48\u0e17\u0e35\u0e48 \u201c\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e43\u0e2b\u0e49 AI \u0e17\u0e33\u0e07\u0e32\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e1a\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u201d<\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e43\u0e19\u0e21\u0e38\u0e21\u0e02\u0e2d\u0e07 True Touch Co., Ltd. <\/span><span style=\"font-size: 16px;\"><strong>Human AI Experience<\/strong> \u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e2a\u0e21\u0e14\u0e38\u0e25\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07<\/span><br \/><span style=\"font-size: 16px;\">\ud83d\udc49 Efficiency (\u0e08\u0e32\u0e01 AI) + Empathy (\u0e08\u0e32\u0e01 Human)<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a972e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a972e5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d54c22b\" data-id=\"d54c22b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1687355 elementor-widget elementor-widget-heading\" data-id=\"1687355\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udca1 \u0e17\u0e33\u0e44\u0e21\u0e16\u0e36\u0e07\u0e2a\u0e33\u0e04\u0e31\u0e0d?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e1273 elementor-widget elementor-widget-text-editor\" data-id=\"02e1273\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e2b\u0e25\u0e32\u0e22\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e40\u0e23\u0e34\u0e48\u0e21\u0e19\u0e33 AI \u0e21\u0e32\u0e43\u0e0a\u0e49 \u0e41\u0e15\u0e48\u0e1e\u0e1a\u0e1b\u0e31\u0e0d\u0e2b\u0e32:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e23\u0e39\u0e49\u0e2a\u0e36\u0e01\u0e40\u0e2b\u0e21\u0e37\u0e2d\u0e19 \u201c\u0e04\u0e38\u0e22\u0e01\u0e31\u0e1a\u0e2b\u0e38\u0e48\u0e19\u0e22\u0e19\u0e15\u0e4c\u201d<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Experience \u0e44\u0e21\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e18\u0e23\u0e23\u0e21\u0e0a\u0e32\u0e15\u0e34<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Automation \u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19 \u0e41\u0e15\u0e48 CSAT \u0e44\u0e21\u0e48\u0e14\u0e35\u0e02\u0e36\u0e49\u0e19<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e40\u0e1e\u0e23\u0e32\u0e30 \u201c\u0e02\u0e32\u0e14\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e2a\u0e21\u201d<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a7ec52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a7ec52\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9d5d65\" data-id=\"e9d5d65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2449989 elementor-widget elementor-widget-heading\" data-id=\"2449989\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83e\udde0 Framework: 3 \u0e2d\u0e07\u0e04\u0e4c\u0e1b\u0e23\u0e30\u0e01\u0e2d\u0e1a\u0e2b\u0e25\u0e31\u0e01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8733f4 elementor-widget elementor-widget-text-editor\" data-id=\"d8733f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a <strong>Human AI Experience<\/strong> \u0e43\u0e2b\u0e49\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08 \u0e15\u0e49\u0e2d\u0e07\u0e21\u0e2d\u0e07\u0e41\u0e1a\u0e1a End-to-End<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc9887e elementor-widget elementor-widget-text-editor\" data-id=\"cc9887e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>1.People: <\/strong><strong>\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e1a\u0e17\u0e1a\u0e32\u0e17 <\/strong><strong>Agent <\/strong><strong>\u0e43\u0e19\u0e22\u0e38\u0e04 <\/strong><strong>AI<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e43\u0e19\u0e2d\u0e14\u0e35\u0e15 Agent \u0e04\u0e37\u0e2d \u201c\u0e1c\u0e39\u0e49\u0e15\u0e2d\u0e1a\u0e04\u0e33\u0e16\u0e32\u0e21\u201d<\/span><br \/><span style=\"font-size: 16px;\">\u0e41\u0e15\u0e48\u0e43\u0e19\u0e22\u0e38\u0e04 <strong>Human AI Experience<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udc49 Agent \u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19 \u201cCX Advisor\u201d<\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e1a\u0e17\u0e1a\u0e32\u0e17\u0e43\u0e2b\u0e21\u0e48\u0e02\u0e2d\u0e07 Agent:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e40\u0e0a\u0e34\u0e07\u0e25\u0e36\u0e01<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e1a\u0e23\u0e34\u0e2b\u0e32\u0e23\u0e2d\u0e32\u0e23\u0e21\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">AI \u0e08\u0e30\u0e0a\u0e48\u0e27\u0e22:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">Suggest \u0e04\u0e33\u0e15\u0e2d\u0e1a \u0e41\u0e1a\u0e1a Real-time<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e14\u0e36\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e08\u0e32\u0e01 Knowledge Base<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e2a\u0e16\u0e32\u0e19\u0e01\u0e32\u0e23\u0e13\u0e4c \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e41\u0e19\u0e30\u0e19\u0e33 Next Best Action<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e17\u0e33\u0e43\u0e2b\u0e49 Agent \u201c\u0e40\u0e01\u0e48\u0e07\u0e02\u0e36\u0e49\u0e19 \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e16\u0e39\u0e01\u0e41\u0e17\u0e19\u0e17\u0e35\u0e48\u201d<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1018b elementor-widget elementor-widget-text-editor\" data-id=\"2f1018b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>2.Process: <\/strong><strong>\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a <\/strong><strong>Customer Journey <\/strong><strong>\u0e43\u0e2b\u0e21\u0e48<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e15\u0e49\u0e2d\u0e07 redesign process \u0e43\u0e2b\u0e21\u0e48\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14 <\/span><span style=\"font-size: 16px;\">\u0e15\u0e31\u0e27\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2a\u0e23\u0e23\u0e07\u0e32\u0e19:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">AI handle FAQ \/ routine Tasks<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Human handle complex \/ emotional case<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">AI \u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c \u2192 Human \u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e43\u0e08<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 Customer Journey \u0e15\u0e49\u0e2d\u0e07 seamless \u0e41\u0e25\u0e30\u0e21\u0e35 logic \u0e17\u0e35\u0e48\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2242ea8 elementor-widget elementor-widget-text-editor\" data-id=\"2242ea8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>3.Technology: <\/strong><strong>\u0e43\u0e0a\u0e49 <\/strong><strong>AI <\/strong><strong>\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">AI \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48 Chatbot<\/span><br \/><span style=\"font-size: 16px;\">\u0e41\u0e15\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e1b\u0e47\u0e19 ecosystem \u0e40\u0e0a\u0e48\u0e19:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">AI Assist (\u0e0a\u0e48\u0e27\u0e22 Agent \u0e41\u0e1a\u0e1a real-time)<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Voice \/ Speech Analytics<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">AI QA Monitoring<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Omnichannel Platform<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 Technology \u0e15\u0e49\u0e2d\u0e07 \u201csupport \u0e04\u0e19\u201d \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48 replace \u0e04\u0e19<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76d29ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76d29ee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-658656b\" data-id=\"658656b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6fb962 elementor-widget elementor-widget-image\" data-id=\"e6fb962\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Human-AI-Experience-Framework-by-True-Touch-1024x572.jpg\" class=\"attachment-large size-large wp-image-7375\" alt=\"Human AI Experience Framework by True Touch\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Human-AI-Experience-Framework-by-True-Touch-1024x572.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Human-AI-Experience-Framework-by-True-Touch-1200x670.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Human-AI-Experience-Framework-by-True-Touch-768x429.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Human-AI-Experience-Framework-by-True-Touch-1536x857.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Human-AI-Experience-Framework-by-True-Touch-2048x1143.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/04\/Human-AI-Experience-Framework-by-True-Touch-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63f0d26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63f0d26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b80cd40\" data-id=\"b80cd40\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9232c6 elementor-widget elementor-widget-heading\" data-id=\"e9232c6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u2696\ufe0f Balance \u0e2a\u0e33\u0e04\u0e31\u0e0d: Automation vs Human Touch<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4435502 elementor-widget elementor-widget-text-editor\" data-id=\"4435502\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e43\u0e19\u0e2b\u0e31\u0e27\u0e43\u0e08\u0e02\u0e2d\u0e07 <strong>Human AI Experience<\/strong> \u0e04\u0e37\u0e2d \u201c\u0e2a\u0e21\u0e14\u0e38\u0e25\u201d<\/span><\/h4><table><thead><tr><td><h4><span style=\"font-size: 16px;\"><strong>Automation (AI)<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\"><strong>Human Touch<\/strong><\/span><\/h4><\/td><\/tr><\/thead><tbody><tr><td><h4><span style=\"font-size: 16px;\">\u0e40\u0e23\u0e47\u0e27<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08<\/span><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px;\">\u0e41\u0e21\u0e48\u0e19<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e22\u0e37\u0e14\u0e2b\u0e22\u0e38\u0e48\u0e19<\/span><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px;\">Scale \u0e44\u0e14\u0e49<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c<\/span><\/h4><\/td><\/tr><\/tbody><\/table><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e16\u0e49\u0e32\u0e43\u0e0a\u0e49 AI \u0e21\u0e32\u0e01\u0e40\u0e01\u0e34\u0e19\u0e44\u0e1b = CX \u0e40\u0e22\u0e47\u0e19<\/span><br \/><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e16\u0e49\u0e32\u0e43\u0e0a\u0e49 Human \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27 = Cost \u0e2a\u0e39\u0e07<\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udc49 <strong>\u0e04\u0e33\u0e15\u0e2d\u0e1a\u0e04\u0e37\u0e2d <\/strong><strong>Hybrid<\/strong> <strong>Approach<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dda5739 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dda5739\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d1a566\" data-id=\"9d1a566\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62ba373 elementor-widget elementor-widget-heading\" data-id=\"62ba373\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\ude80 Insight \u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\u0e08\u0e23\u0e34\u0e07<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-beb313f elementor-widget elementor-widget-text-editor\" data-id=\"beb313f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e08\u0e32\u0e01\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07 True Touch Co., Ltd.<\/span><br \/><span style=\"font-size: 16px;\">\u0e43\u0e19\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e19\u0e32\u0e14\u0e43\u0e2b\u0e0d\u0e48 <\/span><span style=\"font-size: 16px;\">\u0e1e\u0e1a\u0e27\u0e48\u0e32:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e17\u0e35\u0e48 balance \u0e44\u0e14\u0e49\u0e14\u0e35 \u2192 CSAT \u0e2a\u0e39\u0e07\u0e02\u0e36\u0e49\u0e19<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Agent \u0e17\u0e35\u0e48\u0e21\u0e35 AI assist \u2192 performance \u0e14\u0e35\u0e02\u0e36\u0e49\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e22\u0e2d\u0e21\u0e23\u0e31\u0e1a AI \u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19 \u201c\u0e16\u0e49\u0e32\u0e22\u0e31\u0e07\u0e21\u0e35 Human backup\u201d<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\"><strong>Case Insight:<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e1c\u0e48\u0e32\u0e19 Chatbot<\/span><br \/><span style=\"font-size: 16px;\">\u2192 AI \u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e40\u0e1a\u0e37\u0e49\u0e2d\u0e07\u0e15\u0e49\u0e19<\/span><br \/><span style=\"font-size: 16px;\">\u2192 escalate \u0e44\u0e1b Agent \u0e1e\u0e23\u0e49\u0e2d\u0e21 context<\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e25\u0e48\u0e32\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e0b\u0e49\u0e33<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Agent \u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e44\u0e14\u0e49\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Experience \u0e14\u0e35\u0e02\u0e36\u0e49\u0e19\u0e17\u0e31\u0e19\u0e17\u0e35<\/span><\/h4><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-052c0c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"052c0c2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b343d80\" data-id=\"b343d80\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d47311 elementor-widget elementor-widget-heading\" data-id=\"9d47311\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udfc6 \u0e17\u0e33\u0e44\u0e21 Human AI Experience \u0e16\u0e36\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e43\u0e2b\u0e21\u0e48<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f41b21e elementor-widget elementor-widget-text-editor\" data-id=\"f41b21e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e42\u0e25\u0e01 \u0e40\u0e0a\u0e48\u0e19<\/span><br \/><span style=\"font-size: 16px;\">Gartner, McKinsey &amp; Company \u0e41\u0e25\u0e30 Deloitte<\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e0a\u0e35\u0e49\u0e27\u0e48\u0e32:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">CX \u0e04\u0e37\u0e2d Competitive Advantage \u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">AI \u0e15\u0e49\u0e2d\u0e07\u0e17\u0e33\u0e07\u0e32\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e1a Human<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Hybrid Model \u0e43\u0e2b\u0e49\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e17\u0e33\u0e43\u0e2b\u0e49 \u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19 New Standard<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edf2fde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edf2fde\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b66e01b\" data-id=\"b66e01b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ec8869 elementor-widget elementor-widget-heading\" data-id=\"8ec8869\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udd10 \u0e41\u0e19\u0e27\u0e17\u0e32\u0e07\u0e17\u0e35\u0e48\u0e1e\u0e34\u0e2a\u0e39\u0e08\u0e19\u0e4c\u0e41\u0e25\u0e49\u0e27\u0e43\u0e19\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e08\u0e23\u0e34\u0e07<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6284152 elementor-widget elementor-widget-text-editor\" data-id=\"6284152\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e17\u0e35\u0e48 implement <strong>Framework<\/strong> \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e16\u0e39\u0e01\u0e15\u0e49\u0e2d\u0e07:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e25\u0e14 Cost \u0e15\u0e48\u0e2d Contact<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e40\u0e1e\u0e34\u0e48\u0e21 Customer Loyalty<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e40\u0e1e\u0e34\u0e48\u0e21 Efficiency \u0e02\u0e2d\u0e07 Agent<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e41\u0e04\u0e48 \u201c\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u201d \u0e41\u0e15\u0e48\u0e04\u0e37\u0e2d \u201c\u0e27\u0e34\u0e18\u0e35\u0e04\u0e34\u0e14\u0e43\u0e19\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a CX\u201d<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bbd345d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bbd345d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1038291\" data-id=\"1038291\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a97fca elementor-widget elementor-widget-heading\" data-id=\"0a97fca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udfaf \u0e2a\u0e23\u0e38\u0e1b: Human AI Experience \u0e04\u0e37\u0e2d \u201cDesign Thinking\u201d \u0e02\u0e2d\u0e07 Contact Center \u0e22\u0e38\u0e04\u0e43\u0e2b\u0e21\u0e48<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1da80c3 elementor-widget elementor-widget-text-editor\" data-id=\"1da80c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">AI \u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e04\u0e33\u0e15\u0e2d\u0e1a\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14<\/span><br \/><span style=\"font-size: 16px;\">Human \u0e01\u0e47\u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e04\u0e33\u0e15\u0e2d\u0e1a\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14<\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e41\u0e15\u0e48 \u201c\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e43\u0e2b\u0e49\u0e17\u0e31\u0e49\u0e07\u0e2a\u0e2d\u0e07\u0e17\u0e33\u0e07\u0e32\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e19\u201d \u0e04\u0e37\u0e2d\u0e04\u0e33\u0e15\u0e2d\u0e1a<\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e41\u0e25\u0e30\u0e19\u0e35\u0e48\u0e04\u0e37\u0e2d\u0e40\u0e2b\u0e15\u0e38\u0e1c\u0e25\u0e17\u0e35\u0e48\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e04\u0e27\u0e23\u0e40\u0e23\u0e34\u0e48\u0e21\u0e08\u0e32\u0e01 <\/span><span style=\"font-size: 16px;\"><strong>Framework <\/strong><strong>\u0e01\u0e48\u0e2d\u0e19\u0e08\u0e30\u0e44\u0e1b\u0e2a\u0e39\u0e48 <\/strong><strong>AI CX Solutions<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db132f elementor-widget elementor-widget-text-editor\" data-id=\"9db132f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\ud83d\ude80<\/strong> <strong>\u0e40\u0e23\u0e34\u0e48\u0e21\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a<\/strong><strong>\u00a0Experience <\/strong><strong>\u0e01\u0e31\u0e1a <\/strong><strong>True Touch<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2db9c2 elementor-widget elementor-widget-button\" data-id=\"a2db9c2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.truetouch.co.th\/jp\/truetouch-contact-us\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0e04\u0e25\u0e34\u0e01\u0e17\u0e35\u0e48\u0e19\u0e35\u0e48 \u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e23\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e23\u0e31\u0e1a\u0e41\u0e1c\u0e19\u0e1f\u0e23\u0e35<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6fc3d3 elementor-widget elementor-widget-text-editor\" data-id=\"c6fc3d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e2b\u0e32\u0e01\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a Contact Center<\/span><br \/><span style=\"font-size: 16px;\">\u0e14\u0e49\u0e27\u0e22\u0e41\u0e19\u0e27\u0e04\u0e34\u0e14 <strong>Human AI Experience<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udc49 \u0e17\u0e35\u0e21 True Touch Co., Ltd. \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e0a\u0e48\u0e27\u0e22\u0e04\u0e38\u0e13:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a CX Framework<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e27\u0e32\u0e07\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c AI + Human<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">Transform Contact Center \u0e2a\u0e39\u0e48 AI-driven CX<\/span><\/h4><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-530de00 elementor-widget elementor-widget-text-editor\" data-id=\"530de00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\ud83d\udce9 \u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e02\u0e2d Consultation \u0e2b\u0e23\u0e37\u0e2d Demo \u0e44\u0e14\u0e49\u0e17\u0e35\u0e48<\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udcde \u0e42\u0e17\u0e23: +66(0)2088-8999<\/span><br \/><span style=\"font-size: 16px;\">\u2709\ufe0f \u0e2d\u0e35\u0e40\u0e21\u0e25: info@truetouch.co.th<\/span><br \/><span style=\"font-size: 16px;\">\ud83c\udf10 \u0e40\u0e27\u0e47\u0e1a\u0e44\u0e0b\u0e15\u0e4c:\u00a0<a href=\"https:\/\/www.truetouch.co.th\/jp\/truetouch-contact-us\/\">www.truetouch.co.th<\/a><\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udce9 <em>Contact us today to turn every customer voice into sustainable growth.<\/em><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-357b5b1 elementor-widget elementor-widget-heading\" data-id=\"357b5b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">True Touch \u2013 Serve your customers as if our own<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-556cb54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"556cb54\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bbb83e\" data-id=\"2bbb83e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22fe02b elementor-widget elementor-widget-heading\" data-id=\"22fe02b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u2753 FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4af1488 elementor-widget elementor-widget-text-editor\" data-id=\"4af1488\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q1: <\/strong><strong>Human AI Experience <\/strong><strong>\u0e04\u0e37\u0e2d\u0e2d\u0e30\u0e44\u0e23<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A1: <\/strong>\u0e04\u0e37\u0e2d\u0e41\u0e19\u0e27\u0e04\u0e34\u0e14\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a Customer Experience (CX) \u0e17\u0e35\u0e48\u0e1c\u0e2a\u0e32\u0e19 AI \u0e41\u0e25\u0e30\u0e21\u0e19\u0e38\u0e29\u0e22\u0e4c \u0e40\u0e02\u0e49\u0e32\u0e14\u0e49\u0e27\u0e22\u0e01\u0e31\u0e19 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f71dee4 elementor-widget elementor-widget-text-editor\" data-id=\"f71dee4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q2: <\/strong><strong>Human AI Experience <\/strong><strong>\u0e15\u0e48\u0e32\u0e07\u0e08\u0e32\u0e01 <\/strong><strong>AI Contact Center <\/strong><strong>\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A2: <\/strong>AI Contact Center \u0e40\u0e19\u0e49\u0e19\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35 \u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e25\u0e31\u0e01 \u0e41\u0e15\u0e48 Human AI Experience \u0e40\u0e19\u0e49\u0e19 \u201c\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u201d \u0e43\u0e2b\u0e49 AI \u0e41\u0e25\u0e30 Human \u0e17\u0e33\u0e07\u0e32\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9f601 elementor-widget elementor-widget-text-editor\" data-id=\"fe9f601\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q3: <\/strong><strong>AI <\/strong><strong>\u0e08\u0e30\u0e21\u0e32\u0e41\u0e17\u0e19 <\/strong><strong>Agent <\/strong><strong>\u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A3: <\/strong>\u0e44\u0e21\u0e48\u0e41\u0e17\u0e19 \u0e41\u0e15\u0e48\u0e0a\u0e48\u0e27\u0e22\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e28\u0e31\u0e01\u0e22\u0e20\u0e32\u0e1e\u0e41\u0e25\u0e30\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e1a\u0e17\u0e1a\u0e32\u0e17\u0e02\u0e2d\u0e07 Agent \u0e43\u0e2b\u0e49\u0e17\u0e33\u0e07\u0e32\u0e19\u0e44\u0e14\u0e49\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e41\u0e21\u0e48\u0e19\u0e22\u0e33 \u0e41\u0e25\u0e30\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47338ca elementor-widget elementor-widget-text-editor\" data-id=\"47338ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q4: <\/strong><strong>\u0e40\u0e23\u0e34\u0e48\u0e21\u0e15\u0e49\u0e19\u0e17\u0e33 <\/strong><strong>\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e23\u0e34\u0e48\u0e21\u0e08\u0e32\u0e01\u0e2d\u0e30\u0e44\u0e23<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A4: <\/strong>\u0e40\u0e23\u0e34\u0e48\u0e21\u0e08\u0e32\u0e01 <strong>\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c <\/strong><strong>Customer Journey<\/strong> \u0e41\u0e25\u0e30\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a <strong>\u0e1a\u0e17\u0e1a\u0e32\u0e17\u0e02\u0e2d\u0e07 <\/strong><strong>AI vs Human<\/strong> \u0e43\u0e2b\u0e49\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19\u0e43\u0e19\u0e41\u0e15\u0e48\u0e25\u0e30\u0e02\u0e31\u0e49\u0e19\u0e15\u0e2d\u0e19<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e448bb6 elementor-widget elementor-widget-text-editor\" data-id=\"e448bb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q5: <\/strong><strong>\u0e43\u0e0a\u0e49\u0e40\u0e27\u0e25\u0e32\u0e19\u0e32\u0e19\u0e41\u0e04\u0e48\u0e44\u0e2b\u0e19\u0e43\u0e19\u0e01\u0e32\u0e23 <\/strong><strong>implement?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A5: <\/strong>\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e23\u0e34\u0e48\u0e21 pilot \u0e44\u0e14\u0e49\u0e20\u0e32\u0e22\u0e43\u0e19 30\u201390 \u0e27\u0e31\u0e19<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05203cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05203cc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b466f2e\" data-id=\"b466f2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99b5f95 elementor-widget elementor-widget-image\" data-id=\"99b5f95\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/01\/True-Touch-Banner.png\" class=\"attachment-large size-large wp-image-7018\" alt=\"True Touch\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/01\/True-Touch-Banner.png 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/01\/True-Touch-Banner-768x363.png 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2026\/01\/True-Touch-Banner-18x9.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d797f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d797f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3af7158\" data-id=\"3af7158\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8734003 elementor-widget elementor-widget-image\" data-id=\"8734003\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"639\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-scaled.jpg\" class=\"attachment-full size-full wp-image-5594\" alt=\"True Touch Call Center\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-scaled.jpg 2560w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-1200x299.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-1024x256.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-768x192.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-1536x383.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-2048x511.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-18x4.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b77782d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b77782d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f78e850\" data-id=\"f78e850\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6a2ce0 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"a6a2ce0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.truetouch.co.th\/jp\/blogs\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back...<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>True Touch \u0e40\u0e1a\u0e37\u0e49\u0e2d\u0e07\u0e2b\u0e25\u0e31\u0e07 Customer Experience \u0e17\u0e35\u0e48\u0e0a\u0e48\u0e27\u0e22\u0e02\u0e31\u0e1a\u0e40\u0e04\u0e25\u0e37\u0e48\u0e2d\u0e19\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e44\u0e17\u0e22 \u0e43\u0e19\u0e22\u0e38\u0e04\u0e17\u0e35\u0e48\u0e01\u0e32\u0e23\u0e41\u0e02\u0e48\u0e07\u0e02\u0e31\u0e19\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e27\u0e31\u0e14\u0e01\u0e31\u0e19\u0e17\u0e35\u0e48\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e2b\u0e23\u0e37\u0e2d\u0e23\u0e32\u0e04\u0e32\u0e40\u0e1e\u0e35\u0e22\u0e07\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27 \u0e41\u0e15\u0e48 &#8220;\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32&#8221; (Customer Experience) \u0e04\u0e37\u0e2d\u0e2a\u0e21\u0e23\u0e20\u0e39\u0e21\u0e34\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e17\u0e35\u0e48\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e27\u0e48\u0e32\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e08\u0e30\u0e44\u0e1b\u0e15\u0e48\u0e2d\u0e2b\u0e23\u0e37\u0e2d\u0e1e\u0e2d\u0e41\u0e04\u0e48\u0e19\u0e35\u0e49 \u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e17\u0e35\u0e48\u0e14\u0e35 \u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e17\u0e35\u0e48\u0e44\u0e23\u0e49\u0e23\u0e2d\u0e22\u0e15\u0e48\u0e2d \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e17\u0e35\u0e48\u0e09\u0e31\u0e1a\u0e44\u0e27 \u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e31\u0e27\u0e43\u0e08\u0e2b\u0e25\u0e31\u0e01\u0e17\u0e35\u0e48\u0e17\u0e38\u0e01\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e15\u0e49\u0e2d\u0e07\u0e43\u0e2b\u0e49\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e04\u0e31\u0e0d \u00a0 \u0e41\u0e15\u0e48\u0e04\u0e33\u0e16\u0e32\u0e21\u0e04\u0e37\u0e2d&#8230; \u0e08\u0e30\u0e17\u0e33\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e43\u0e01\u0e25\u0e49\u0e0a\u0e34\u0e14\u0e01\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e21\u0e32\u0e01\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14? \u0e19\u0e35\u0e48\u0e04\u0e37\u0e2d\u0e08\u0e38\u0e14\u0e17\u0e35\u0e48 True Touch \u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e21\u0e35\u0e1a\u0e17\u0e1a\u0e32\u0e17\u0e2a\u0e33\u0e04\u0e31\u0e0d \u0e1c\u0e39\u0e49\u0e19\u0e33\u0e14\u0e49\u0e32\u0e19 Customer Service Solutions \u0e04\u0e23\u0e1a\u0e27\u0e07\u0e08\u0e23 \u0e2b\u0e25\u0e32\u0e22\u0e04\u0e19\u0e2d\u0e32\u0e08\u0e04\u0e38\u0e49\u0e19\u0e40\u0e04\u0e22\u0e01\u0e31\u0e1a\u0e04\u0e33\u0e27\u0e48\u0e32 Call Center \u0e41\u0e15\u0e48 True Touch \u0e04\u0e37\u0e2d\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Customer Experience Solutions \u0e04\u0e23\u0e1a\u0e27\u0e07\u0e08\u0e23 \u0e17\u0e35\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e21\u0e32\u0e01\u0e01\u0e27\u0e48\u0e32\u0e19\u0e31\u0e49\u0e19 \u0e40\u0e23\u0e32\u0e04\u0e37\u0e2d\u0e1e\u0e32\u0e23\u0e4c\u0e17\u0e40\u0e19\u0e2d\u0e23\u0e4c\u0e17\u0e35\u0e48\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e2a\u0e37\u0e48\u0e2d\u0e01\u0e25\u0e32\u0e07\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e01\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 True Touch \u0e01\u0e48\u0e2d\u0e15\u0e31\u0e49\u0e07\u0e02\u0e36\u0e49\u0e19\u0e43\u0e19\u0e1b\u0e35 \u0e1e.\u0e28. 2548 \u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e23\u0e48\u0e27\u0e21\u0e21\u0e37\u0e2d\u0e01\u0e31\u0e19\u0e02\u0e2d\u0e07\u0e2a\u0e2d\u0e07\u0e22\u0e31\u0e01\u0e29\u0e4c\u0e43\u0e2b\u0e0d\u0e48: \u0e01\u0e25\u0e38\u0e48\u0e21\u0e17\u0e23\u0e39 (TRUE): \u0e1c\u0e39\u0e49\u0e19\u0e33\u0e14\u0e49\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e41\u0e25\u0e30\u0e14\u0e34\u0e08\u0e34\u0e17\u0e31\u0e25\u0e04\u0e23\u0e1a\u0e27\u0e07\u0e08\u0e23\u0e02\u0e2d\u0e07\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28\u0e44\u0e17\u0e22 \u0e40\u0e1a\u0e25\u0e25\u0e4c\u0e0b\u0e34\u0e2a\u0e40\u0e17\u0e47\u0e2124 \u0e42\u0e2e\u0e25\u0e4c\u0e14\u0e34\u0e49\u0e07\u0e2a\u0e4c \u0e2d\u0e34\u0e07\u0e04\u0e4c (Bellsystem24 Holdings, Inc.): \u0e01\u0e25\u0e38\u0e48\u0e21\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33\u0e08\u0e32\u0e01\u0e0d\u0e35\u0e48\u0e1b\u0e38\u0e48\u0e19\u0e17\u0e35\u0e48\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e14\u0e49\u0e32\u0e19 Customer Experience Solutions \u0e21\u0e32\u0e01\u0e27\u0e48\u0e32 40 \u0e1b\u0e35 \u0e01\u0e32\u0e23\u0e1c\u0e19\u0e36\u0e01\u0e01\u0e33\u0e25\u0e31\u0e07\u0e04\u0e23\u0e31\u0e49\u0e07\u0e19\u0e35\u0e49\u0e17\u0e33\u0e43\u0e2b\u0e49 True Touch \u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e21\u0e35\u0e41\u0e04\u0e48\u0e04\u0e27\u0e32\u0e21\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e43\u0e19\u0e15\u0e25\u0e32\u0e14\u0e41\u0e25\u0e30\u0e1e\u0e24\u0e15\u0e34\u0e01\u0e23\u0e23\u0e21\u0e1c\u0e39\u0e49\u0e1a\u0e23\u0e34\u0e42\u0e20\u0e04\u0e44\u0e17\u0e22\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e25\u0e36\u0e01\u0e0b\u0e36\u0e49\u0e07 \u0e41\u0e15\u0e48\u0e22\u0e31\u0e07\u0e21\u0e35\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e41\u0e25\u0e30\u0e42\u0e19\u0e27\u0e4c\u0e2e\u0e32\u0e27\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e2a\u0e32\u0e01\u0e25\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e32\u0e01\u0e10\u0e32\u0e19\u0e17\u0e35\u0e48\u0e41\u0e02\u0e47\u0e07\u0e41\u0e01\u0e23\u0e48\u0e07 \u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2b\u0e25\u0e32\u0e01\u0e2b\u0e25\u0e32\u0e22\u0e17\u0e35\u0e48\u0e15\u0e2d\u0e1a\u0e42\u0e08\u0e17\u0e22\u0e4c\u0e17\u0e38\u0e01\u0e21\u0e34\u0e15\u0e34 \u0e40\u0e23\u0e32\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e14\u0e35\u0e27\u0e48\u0e32\u0e41\u0e15\u0e48\u0e25\u0e30\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e41\u0e15\u0e01\u0e15\u0e48\u0e32\u0e07\u0e01\u0e31\u0e19 True Touch \u0e08\u0e36\u0e07\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e2b\u0e25\u0e32\u0e01\u0e2b\u0e25\u0e32\u0e22\u0e41\u0e25\u0e30\u0e22\u0e37\u0e14\u0e2b\u0e22\u0e38\u0e48\u0e19 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e15\u0e2d\u0e1a\u0e2a\u0e19\u0e2d\u0e07\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e43\u0e19\u0e17\u0e38\u0e01\u0e23\u0e39\u0e1b\u0e41\u0e1a\u0e1a \u0e15\u0e31\u0e49\u0e07\u0e41\u0e15\u0e48\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e02\u0e19\u0e32\u0e14\u0e43\u0e2b\u0e0d\u0e48\u0e44\u0e1b\u0e08\u0e19\u0e16\u0e36\u0e07\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e17\u0e35\u0e48\u0e01\u0e33\u0e25\u0e31\u0e07\u0e40\u0e15\u0e34\u0e1a\u0e42\u0e15 \u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e04\u0e23\u0e1a\u0e27\u0e07\u0e08\u0e23 (Outsourcing Contact Center): \u0e14\u0e39\u0e41\u0e25\u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e01\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e43\u0e19\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07 \u0e17\u0e31\u0e49\u0e07\u0e40\u0e2a\u0e35\u0e22\u0e07 (Voice) \u0e41\u0e25\u0e30\u0e44\u0e21\u0e48\u0e43\u0e0a\u0e48\u0e40\u0e2a\u0e35\u0e22\u0e07 (Non-Voice) \u0e40\u0e0a\u0e48\u0e19 Social Media, Chat, Email \u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e14\u0e49\u0e32\u0e19 Digital Contact Center \u0e41\u0e25\u0e30 AI: \u0e19\u0e33\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e25\u0e49\u0e33\u0e2a\u0e21\u0e31\u0e22\u0e21\u0e32\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e40\u0e0a\u0e48\u0e19 \u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e2a\u0e31\u0e48\u0e07\u0e44\u0e14\u0e49 (Voicebot), Chatbot \u0e2d\u0e31\u0e08\u0e09\u0e23\u0e34\u0e22\u0e30 \u0e41\u0e25\u0e30\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e1e\u0e24\u0e15\u0e34\u0e01\u0e23\u0e23\u0e21\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e1a\u0e19\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22 (Social Media Analytics) \u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2b\u0e32\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e41\u0e25\u0e30\u0e1d\u0e36\u0e01\u0e2d\u0e1a\u0e23\u0e21 (Staffing &amp; Training): \u0e04\u0e31\u0e14\u0e2a\u0e23\u0e23\u0e41\u0e25\u0e30\u0e1e\u0e31\u0e12\u0e19\u0e32\u0e1a\u0e38\u0e04\u0e25\u0e32\u0e01\u0e23\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e17\u0e35\u0e48\u0e21\u0e35\u0e17\u0e31\u0e01\u0e29\u0e30\u0e14\u0e49\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e42\u0e14\u0e22\u0e40\u0e09\u0e1e\u0e32\u0e30 [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[282,283,285,284,217,89,281,96,44],"_links":{"self":[{"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/posts\/7373"}],"collection":[{"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/comments?post=7373"}],"version-history":[{"count":17,"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/posts\/7373\/revisions"}],"predecessor-version":[{"id":7393,"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/posts\/7373\/revisions\/7393"}],"wp:attachment":[{"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/media?parent=7373"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/categories?post=7373"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.truetouch.co.th\/jp\/wp-json\/wp\/v2\/tags?post=7373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}