{"id":4723,"date":"2025-02-25T22:28:26","date_gmt":"2025-02-25T15:28:26","guid":{"rendered":"https:\/\/www.truetouch.co.th\/?page_id=4723"},"modified":"2025-08-19T11:02:09","modified_gmt":"2025-08-19T04:02:09","slug":"omni-channel-contact-center-technology","status":"publish","type":"page","link":"https:\/\/www.truetouch.co.th\/th\/omni-channel-contact-center-technology\/","title":{"rendered":"Omni-channel Contact Center"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4723\" class=\"elementor elementor-4723\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2615a4e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2615a4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-09d30b2\" data-id=\"09d30b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ff3e2c elementor-widget elementor-widget-spacer\" data-id=\"4ff3e2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12d4c4a elementor-widget elementor-widget-heading\" data-id=\"12d4c4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\"><span style=\"font-size: 66.973px\"><b>Omni-Channel Contact Center<\/b><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec1fbb6 elementor-widget elementor-widget-spacer\" data-id=\"ec1fbb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-737bb4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"737bb4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-285e6ed\" data-id=\"285e6ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e54d75 elementor-widget elementor-widget-spacer\" data-id=\"3e54d75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c2d256 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c2d256\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb07383\" data-id=\"cb07383\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6fd27e elementor-widget elementor-widget-heading\" data-id=\"a6fd27e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Omni-channel Contact Center<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6cedd3 elementor-widget elementor-widget-text-editor\" data-id=\"f6cedd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0e40\u0e1b\u0e47\u0e19\u0e27\u0e34\u0e27\u0e31\u0e12\u0e19\u0e32\u0e01\u0e32\u0e23\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e02\u0e35\u0e14\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e02\u0e2d\u0e07 Multi Channel \u0e2b\u0e23\u0e37\u0e2d Multi Touch Point Contact Center \u0e43\u0e2b\u0e49\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e42\u0e22\u0e07\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e08\u0e32\u0e01\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e19\u0e2b\u0e25\u0e32\u0e01\u0e2b\u0e25\u0e32\u0e22\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07 \u0e2d\u0e32\u0e17\u0e34 \u0e42\u0e17\u0e23\u0e28\u0e31\u0e1e\u0e17\u0e4c, Email, SMS, Chat, VDO Conference, Social Media \u0e41\u0e25\u0e30 Mobile App \u0e40\u0e02\u0e49\u0e32\u0e40\u0e1b\u0e47\u0e19\u0e2d\u0e31\u0e19\u0e2b\u0e19\u0e36\u0e48\u0e07\u0e2d\u0e31\u0e19\u0e40\u0e14\u0e35\u0e22\u0e27\u0e01\u0e31\u0e19 \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e21\u0e2d\u0e07\u0e40\u0e2b\u0e47\u0e19\u0e1b\u0e23\u0e30\u0e27\u0e31\u0e15\u0e34\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e08\u0e32\u0e01\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e19\u0e17\u0e38\u0e01\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e25\u0e33\u0e14\u0e31\u0e1a \u0e40\u0e1e\u0e34\u0e48\u0e21\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23\u0e49\u0e23\u0e2d\u0e22\u0e15\u0e48\u0e2d \u0e41\u0e25\u0e30\u0e22\u0e31\u0e07\u0e2d\u0e33\u0e19\u0e27\u0e22\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e30\u0e14\u0e27\u0e01\u0e43\u0e2b\u0e49\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e02\u0e49\u0e32\u0e16\u0e36\u0e07 Contact Center \u0e44\u0e14\u0e49\u0e17\u0e38\u0e01\u0e17\u0e35\u0e48 \u0e17\u0e38\u0e01\u0e40\u0e27\u0e25\u0e32<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5816101 elementor-widget elementor-widget-image\" data-id=\"5816101\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"780\" height=\"507\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/Omni-channel-Contact-Center1.jpg\" class=\"attachment-large size-large wp-image-5871\" alt=\"Omni-channel-Contact-Center1\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/Omni-channel-Contact-Center1.jpg 780w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/Omni-channel-Contact-Center1-768x499.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/Omni-channel-Contact-Center1-18x12.jpg 18w\" sizes=\"(max-width: 780px) 100vw, 780px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c0923e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c0923e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4134246\" data-id=\"4134246\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab5852d elementor-widget elementor-widget-spacer\" data-id=\"ab5852d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Omni-Channel Contact Center Omni-channel Contact Center Omni-Channel Contact Center is an evolution to increase the capability of Multi-Channel or Multi-Touch Point Contact Center by unifying customer contacts from various channels such as Phone, Email, SMS, Chat, VDO Conference, Social Media and Mobile apps into one. As a result, the contact history from all channels can [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4723","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.truetouch.co.th\/th\/wp-json\/wp\/v2\/pages\/4723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.truetouch.co.th\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.truetouch.co.th\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.truetouch.co.th\/th\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.truetouch.co.th\/th\/wp-json\/wp\/v2\/comments?post=4723"}],"version-history":[{"count":29,"href":"https:\/\/www.truetouch.co.th\/th\/wp-json\/wp\/v2\/pages\/4723\/revisions"}],"predecessor-version":[{"id":5875,"href":"https:\/\/www.truetouch.co.th\/th\/wp-json\/wp\/v2\/pages\/4723\/revisions\/5875"}],"wp:attachment":[{"href":"https:\/\/www.truetouch.co.th\/th\/wp-json\/wp\/v2\/media?parent=4723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}