{"id":6970,"date":"2025-12-22T11:17:51","date_gmt":"2025-12-22T04:17:51","guid":{"rendered":"https:\/\/www.truetouch.co.th\/?p=6970"},"modified":"2025-12-24T09:52:53","modified_gmt":"2025-12-24T02:52:53","slug":"ccaas-thailand-2026-comparison","status":"publish","type":"post","link":"https:\/\/www.truetouch.co.th\/th\/ccaas-thailand-2026-comparison\/","title":{"rendered":"\u0e40\u0e1b\u0e23\u0e35\u0e22\u0e1a\u0e40\u0e17\u0e35\u0e22\u0e1a\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 CCaaS \u0e44\u0e17\u0e22 2026: \u0e1f\u0e35\u0e40\u0e08\u0e2d\u0e23\u0e4c \u0e23\u0e32\u0e04\u0e32 \u0e41\u0e25\u0e30\u0e04\u0e27\u0e32\u0e21\u0e04\u0e38\u0e49\u0e21\u0e04\u0e48\u0e32"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6970\" class=\"elementor elementor-6970\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a385e98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a385e98\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65c543c\" data-id=\"65c543c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a46885 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a46885\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c5e764\" data-id=\"5c5e764\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2d6a22 elementor-widget elementor-widget-heading\" data-id=\"d2d6a22\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u0e40\u0e1b\u0e23\u0e35\u0e22\u0e1a\u0e40\u0e17\u0e35\u0e22\u0e1a\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Cloud Contact Center \u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33\u0e43\u0e19\u0e44\u0e17\u0e22 \u0e1b\u0e35 2026 (CCaaS Thailand 2026)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8814d0 elementor-widget elementor-widget-text-editor\" data-id=\"b8814d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>\u0e40\u0e08\u0e32\u0e30\u0e25\u0e36\u0e01 \u0e1f\u0e35\u0e40\u0e08\u0e2d\u0e23\u0e4c \u0e23\u0e32\u0e04\u0e32 \u0e04\u0e27\u0e32\u0e21\u0e04\u0e38\u0e49\u0e21\u0e04\u0e48\u0e32 \u0e41\u0e25\u0e30\u0e04\u0e27\u0e32\u0e21\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e2a\u0e21\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e44\u0e17\u0e22\u00a0<\/strong><b>(CCaaS Thailand 2026)<\/b><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7012dc2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7012dc2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9c63f2\" data-id=\"b9c63f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-553042d elementor-widget elementor-widget-image\" data-id=\"553042d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/12\/ccaas-thailand-comparison-2026-1024x576.jpg\" class=\"attachment-large size-large wp-image-6969\" alt=\"\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 CCaaS Thailand 2026 \u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33\u0e43\u0e19\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28\u0e44\u0e17\u0e22\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/12\/ccaas-thailand-comparison-2026-1024x576.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/12\/ccaas-thailand-comparison-2026-1200x675.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/12\/ccaas-thailand-comparison-2026-768x432.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/12\/ccaas-thailand-comparison-2026-1536x864.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/12\/ccaas-thailand-comparison-2026-2048x1152.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/12\/ccaas-thailand-comparison-2026-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2567b80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2567b80\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fe12146\" data-id=\"fe12146\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3454886 elementor-widget elementor-widget-text-editor\" data-id=\"3454886\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e1b\u0e35 2026 \u0e2b\u0e25\u0e32\u0e22\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e43\u0e19\u0e44\u0e17\u0e22\u0e40\u0e23\u0e48\u0e07\u0e22\u0e49\u0e32\u0e22\u0e23\u0e30\u0e1a\u0e1a Contact Center \u0e02\u0e36\u0e49\u0e19\u0e2a\u0e39\u0e48\u0e04\u0e25\u0e32\u0e27\u0e14\u0e4c\u0e2b\u0e23\u0e37\u0e2d Cloud Contact Center as a Service (CCaaS) \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a Hybrid Work, \u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e34\u0e21\u0e32\u0e13\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e1c\u0e31\u0e19\u0e1c\u0e27\u0e19 \u0e41\u0e25\u0e30\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e2b\u0e49\u0e40\u0e1b\u0e47\u0e19\u0e41\u0e1a\u0e1a Omnichannel \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e41\u0e17\u0e49\u0e08\u0e23\u0e34\u0e07<\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e14\u0e49\u0e27\u0e22\u0e08\u0e33\u0e19\u0e27\u0e19\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e02\u0e36\u0e49\u0e19 \u0e01\u0e32\u0e23\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e43\u0e08\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e17\u0e35\u0e48\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e2a\u0e21\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e08\u0e36\u0e07\u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19 Challenge \u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e02\u0e2d\u0e07\u0e1c\u0e39\u0e49\u0e1a\u0e23\u0e34\u0e2b\u0e32\u0e23\u0e2b\u0e25\u0e32\u0e22\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23<\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\u0e19\u0e35\u0e49\u0e2a\u0e23\u0e38\u0e1b <strong>Comparison Report <\/strong><strong>\u0e1b\u0e35 <\/strong><strong>2026<\/strong> \u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 CCaaS \u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33\u0e43\u0e19\u0e44\u0e17\u0e22 <strong>(CCaaS Thailand 2026) <\/strong>\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e15\u0e32\u0e23\u0e32\u0e07\u0e40\u0e17\u0e35\u0e22\u0e1a\u0e04\u0e38\u0e13\u0e2a\u0e21\u0e1a\u0e31\u0e15\u0e34 \u0e1f\u0e35\u0e40\u0e08\u0e2d\u0e23\u0e4c \u0e41\u0e25\u0e30\u0e23\u0e32\u0e04\u0e32\u0e41\u0e1a\u0e1a\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e07\u0e48\u0e32\u0e22 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e43\u0e08\u0e44\u0e14\u0e49\u0e07\u0e48\u0e32\u0e22\u0e41\u0e25\u0e30\u0e21\u0e31\u0e48\u0e19\u0e43\u0e08\u0e22\u0e34\u0e48\u0e07\u0e02\u0e36\u0e49\u0e19<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a7992e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a7992e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9509cf9\" data-id=\"9509cf9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcd165e elementor-widget elementor-widget-heading\" data-id=\"fcd165e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33 CCaaS Thailand 2026 (Top Tier Vendors)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8347cfd elementor-widget elementor-widget-text-editor\" data-id=\"8347cfd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e23\u0e32\u0e22\u0e0a\u0e37\u0e48\u0e2d\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e44\u0e17\u0e22\u0e19\u0e34\u0e22\u0e21\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19:<\/span><\/h4><ol><li><h4><span style=\"font-size: 16px;\"><strong>Amazon Connect<\/strong><\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\"><strong>Genesys Cloud CX<\/strong><\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\"><strong>NICE CXone<\/strong><\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\"><strong>Cisco Webex Contact Center<\/strong><\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\"><strong>Freshdesk\/Freshcaller Contact Center<\/strong><\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\"><strong>True Touch Cloud CX (Platform + Managed Service)<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">(\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e21\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e15\u0e2d\u0e1a\u0e42\u0e08\u0e17\u0e22\u0e4c Contact Center \u0e02\u0e2d\u0e07\u0e44\u0e17\u0e22\u0e42\u0e14\u0e22\u0e40\u0e09\u0e1e\u0e32\u0e30)<\/span><\/h4><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a972e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a972e5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d54c22b\" data-id=\"d54c22b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1687355 elementor-widget elementor-widget-heading\" data-id=\"1687355\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e15\u0e32\u0e23\u0e32\u0e07\u0e40\u0e1b\u0e23\u0e35\u0e22\u0e1a\u0e40\u0e17\u0e35\u0e22\u0e1a\u0e1f\u0e35\u0e40\u0e08\u0e2d\u0e23\u0e4c CCaaS \u0e1b\u0e35 2026 (Comparison Table)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4d8966 elementor-widget elementor-widget-text-editor\" data-id=\"f4d8966\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e19\u0e35\u0e48\u0e04\u0e37\u0e2d\u0e04\u0e39\u0e48\u0e21\u0e37\u0e2d\u0e17\u0e35\u0e48\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e0a\u0e49\u0e40\u0e1b\u0e47\u0e19 Framework \u0e43\u0e19\u0e01\u0e32\u0e23\u0e19\u0e33 GenAI \u0e44\u0e1b\u0e1b\u0e23\u0e30\u0e22\u0e38\u0e01\u0e15\u0e4c\u0e43\u0e0a\u0e49\u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07 \u0e40\u0e2b\u0e21\u0e32\u0e30\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e17\u0e31\u0e49\u0e07\u0e01\u0e31\u0e1a\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e19\u0e32\u0e14\u0e43\u0e2b\u0e0d\u0e48\u0e41\u0e25\u0e30 SME<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f80300a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f80300a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f2d214a\" data-id=\"f2d214a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-835fd9b elementor-widget elementor-widget-text-editor\" data-id=\"835fd9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table><thead><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>\u0e04\u0e38\u0e13\u0e2a\u0e21\u0e1a\u0e31\u0e15\u0e34\u0e2b\u0e25\u0e31\u0e01<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>Amazon Connect<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>Genesys Cloud CX<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>NICE CXone<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>Cisco Webex CC<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>Freshdesk CC<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>True Touch Cloud CX<\/strong><\/span><\/h4><\/td><\/tr><\/thead><tbody><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>\u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a <\/strong><strong>Omnichannel<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f (\u0e42\u0e14\u0e14\u0e40\u0e14\u0e48\u0e19)<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f<\/span><\/h4><\/td><td><h4><strong><span style=\"font-size: 16px;\">\u2714\ufe0f (\u0e1b\u0e23\u0e31\u0e1a\u0e41\u0e15\u0e48\u0e07\u0e44\u0e14\u0e49\u0e2a\u0e39\u0e07)<\/span><\/strong><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>AI \/ Voicebot \/ Chatbot<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35 (Lex)<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35\u0e21\u0e32\u0e01 (Genesys AI)<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35\u0e21\u0e32\u0e01<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e1e\u0e37\u0e49\u0e19\u0e10\u0e32\u0e19<\/span><\/h4><\/td><td><h4><strong><span style=\"font-size: 16px;\">\u0e14\u0e35 (Thai Voice Model \u0e1e\u0e23\u0e49\u0e2d\u0e21 Accent Support)<\/span><\/strong><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>Speech Analytics<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">Add-on<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e21\u0e35<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e21\u0e35<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">Add-on<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e44\u0e21\u0e48\u0e21\u0e35<\/span><\/h4><\/td><td><h4><strong><span style=\"font-size: 16px;\">\u0e21\u0e35 (\u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22)<\/span><\/strong><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>WFM \/ WFO<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">Add-on<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e04\u0e23\u0e1a<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e04\u0e23\u0e1a<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">Add-on<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e44\u0e21\u0e48\u0e21\u0e35<\/span><\/h4><\/td><td><h4><strong><span style=\"font-size: 16px;\">\u0e04\u0e23\u0e1a (\u0e23\u0e27\u0e21 Coaching Tools)<\/span><\/strong><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>Integration <\/strong><strong>\u0e01\u0e31\u0e1a\u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e14\u0e34\u0e21<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35\u0e21\u0e32\u0e01<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e1b\u0e32\u0e19\u0e01\u0e25\u0e32\u0e07<\/span><\/h4><\/td><td><h4><strong><span style=\"font-size: 16px;\">\u0e14\u0e35\u0e21\u0e32\u0e01 (Customization \u0e2a\u0e39\u0e07)<\/span><\/strong><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>PDPA Compliance <\/strong><strong>\u0e43\u0e19\u0e44\u0e17\u0e22<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u2714\ufe0f<\/span><\/h4><\/td><td><h4><strong><span style=\"font-size: 16px;\">\u2714\ufe0f (\u0e21\u0e35\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Managed Compliance)<\/span><\/strong><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>\u0e01\u0e32\u0e23\u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e14\u0e35<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e1b\u0e32\u0e19\u0e01\u0e25\u0e32\u0e07<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e1b\u0e32\u0e19\u0e01\u0e25\u0e32\u0e07<\/span><\/h4><\/td><td><h4><strong><span style=\"font-size: 16px;\">\u0e14\u0e35\u0e21\u0e32\u0e01 (Local Tuning)<\/span><\/strong><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>\u0e01\u0e32\u0e23 <\/strong><strong>Support <\/strong><strong>\u0e43\u0e19\u0e44\u0e17\u0e22<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e1c\u0e48\u0e32\u0e19 Partner<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e1c\u0e48\u0e32\u0e19 Partner<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e1c\u0e48\u0e32\u0e19 Partner<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e1c\u0e48\u0e32\u0e19 Partner<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e21\u0e35\u0e17\u0e35\u0e21<\/span><\/h4><\/td><td><h4><strong><span style=\"font-size: 16px;\">\u2714\ufe0f \u0e21\u0e35\u0e17\u0e35\u0e21\u0e43\u0e19\u0e44\u0e17\u0e22\u0e40\u0e15\u0e47\u0e21\u0e23\u0e39\u0e1b\u0e41\u0e1a\u0e1a<\/span><\/strong><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e19\u0e32\u0e14\u0e01\u0e25\u0e32\u0e07\u2013\u0e43\u0e2b\u0e0d\u0e48<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">Enterprise<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">Enterprise<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">Enterprise<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">SME\u2013Mid<\/span><\/h4><\/td><td><h4><strong><span style=\"font-size: 16px;\">\u0e17\u0e38\u0e01\u0e02\u0e19\u0e32\u0e14 \u0e42\u0e14\u0e22\u0e40\u0e09\u0e1e\u0e32\u0e30\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e44\u0e17\u0e22<\/span><\/strong><\/h4><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dacffdd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dacffdd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93d7ea4\" data-id=\"93d7ea4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea675b4 elementor-widget elementor-widget-heading\" data-id=\"ea675b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e01\u0e32\u0e23\u0e40\u0e1b\u0e23\u0e35\u0e22\u0e1a\u0e40\u0e17\u0e35\u0e22\u0e1a\u0e23\u0e32\u0e04\u0e32\u0e42\u0e14\u0e22\u0e1b\u0e23\u0e30\u0e21\u0e32\u0e13 (Pricing Overview 2026)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeced92 elementor-widget elementor-widget-text-editor\" data-id=\"eeced92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table><thead><tr><td><h4><span style=\"font-size: 16px;\"><strong>\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\"><strong>\u0e23\u0e32\u0e04\u0e32\u0e42\u0e14\u0e22\u0e1b\u0e23\u0e30\u0e21\u0e32\u0e13\u0e15\u0e48\u0e2d <\/strong><strong>Agent\/<\/strong><strong>\u0e40\u0e14\u0e37\u0e2d\u0e19<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\"><strong>\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e2b\u0e15\u0e38<\/strong><\/span><\/h4><\/td><\/tr><\/thead><tbody><tr><td><h4><span style=\"font-size: 16px;\">Amazon Connect<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\"><strong>1,200 \u2013 2,800 <\/strong><strong>\u0e1a\u0e32\u0e17<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e04\u0e34\u0e14 Usage-based + Add-on<\/span><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px;\">Genesys Cloud CX<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\"><strong>3,000 \u2013 5,500 <\/strong><strong>\u0e1a\u0e32\u0e17<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">Enterprise Tier<\/span><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px;\">NICE CXone<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\"><strong>3,200 \u2013 6,000 <\/strong><strong>\u0e1a\u0e32\u0e17<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">Enterprise Tier<\/span><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px;\">Cisco Webex CC<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\"><strong>2,500 \u2013 4,500 <\/strong><strong>\u0e1a\u0e32\u0e17<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e23\u0e32\u0e04\u0e32\u0e15\u0e32\u0e21 Package<\/span><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px;\">Freshdesk CC<\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\"><strong>800 \u2013 1,500 <\/strong><strong>\u0e1a\u0e32\u0e17<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px;\">\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a SME<\/span><\/h4><\/td><\/tr><tr><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>True Touch Cloud CX<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px; color: #ff6600;\"><strong>1,500 \u2013 3,500 <\/strong><strong>\u0e1a\u0e32\u0e17<\/strong><\/span><\/h4><\/td><td><h4><span style=\"font-size: 16px; color: #ff6600;\">\u0e23\u0e27\u0e21 Support \u0e44\u0e17\u0e22, \u0e40\u0e17\u0e23\u0e19\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19, \u0e1e\u0e23\u0e49\u0e2d\u0e21 Managed Service<\/span><\/h4><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-376af94 elementor-widget elementor-widget-text-editor\" data-id=\"376af94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 14px;\"><strong>\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e2b\u0e15\u0e38:<\/strong><\/span><br \/><span style=\"font-size: 14px;\">\u0e23\u0e32\u0e04\u0e32\u0e08\u0e23\u0e34\u0e07\u0e2d\u0e32\u0e08\u0e02\u0e36\u0e49\u0e19\u0e2d\u0e22\u0e39\u0e48\u0e01\u0e31\u0e1a\u0e08\u0e33\u0e19\u0e27\u0e19 Agent, SLA, \u0e01\u0e32\u0e23 Integrate \u0e41\u0e25\u0e30 Feature \u0e40\u0e2a\u0e23\u0e34\u0e21 \u0e40\u0e0a\u0e48\u0e19 AI Co-pilot, WFM, \u0e2b\u0e23\u0e37\u0e2d\u0e23\u0e30\u0e1a\u0e1a Quality Monitoring<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ed69b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ed69b5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07adfb6\" data-id=\"07adfb6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a1b220 elementor-widget elementor-widget-heading\" data-id=\"7a1b220\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e2a\u0e23\u0e38\u0e1b\u0e20\u0e32\u0e1e\u0e23\u0e27\u0e21\u0e08\u0e38\u0e14\u0e41\u0e02\u0e47\u0e07\u0e02\u0e2d\u0e07\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e41\u0e15\u0e48\u0e25\u0e30\u0e23\u0e32\u0e22 (Executive Summary)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf13a76 elementor-widget elementor-widget-text-editor\" data-id=\"cf13a76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 16px;\">&#8211; Amazon Connect \u2192 \u0e40\u0e2b\u0e21\u0e32\u0e30\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e23\u0e30\u0e1a\u0e1a\u0e22\u0e37\u0e14\u0e2b\u0e22\u0e38\u0e48\u0e19\u0e2a\u0e39\u0e07<\/span><br \/><span style=\"font-size: 16px;\">&#8211; Genesys Cloud CX \u2192 \u0e04\u0e23\u0e1a\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e43\u0e2b\u0e0d\u0e48\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23 Omnichannel \u0e23\u0e30\u0e14\u0e31\u0e1a\u0e2a\u0e39\u0e07<\/span><br \/><span style=\"font-size: 16px;\">&#8211; NICE CXone \u2192 \u0e08\u0e38\u0e14\u0e40\u0e14\u0e48\u0e19\u0e17\u0e35\u0e48 WFO \u0e41\u0e25\u0e30 Analytics<\/span><br \/><span style=\"font-size: 16px;\">&#8211; Cisco Webex CC \u2192 \u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e2a\u0e16\u0e35\u0e22\u0e23 \u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e42\u0e04\u0e23\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e43\u0e2b\u0e0d\u0e48<\/span><br \/><span style=\"font-size: 16px;\">&#8211; Freshdesk CC \u2192 \u0e04\u0e38\u0e49\u0e21\u0e04\u0e48\u0e32 \u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a SME \u0e2b\u0e23\u0e37\u0e2d\u0e17\u0e35\u0e21\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e02\u0e19\u0e32\u0e14\u0e40\u0e25\u0e47\u0e01<\/span><br \/><span style=\"font-size: 16px;\">&#8211; True Touch Cloud CX \u2192 \u0e40\u0e2b\u0e21\u0e32\u0e30\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e43\u0e19\u0e44\u0e17\u0e22\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e17\u0e35\u0e21\u0e14\u0e39\u0e41\u0e25 \u0e41\u0e25\u0e30\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Integrate \u0e41\u0e1a\u0e1a\u0e04\u0e23\u0e1a\u0e27\u0e07\u0e08\u0e23<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5b6431 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a5b6431\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c467ccf\" data-id=\"c467ccf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4a4f5a elementor-widget elementor-widget-heading\" data-id=\"b4a4f5a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e41\u0e25\u0e49\u0e27\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e04\u0e27\u0e23\u0e40\u0e25\u0e37\u0e2d\u0e01 CCaaS \u0e41\u0e1a\u0e1a\u0e44\u0e2b\u0e19? (Guideline)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2740bea elementor-widget elementor-widget-text-editor\" data-id=\"2740bea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><h4><span style=\"font-size: 16px;\"><strong>\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e43\u0e2b\u0e0d\u0e48 (<\/strong><strong>Enterprise)<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a Genesys \/ NICE \/ Cisco \u0e2b\u0e32\u0e01\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e23\u0e30\u0e1a\u0e1a\u0e23\u0e30\u0e14\u0e31\u0e1a Global Scale<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\"><strong>\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e19\u0e32\u0e14\u0e01\u0e25\u0e32\u0e07<\/strong> (Mid-size)<\/span><\/h4><h4><span style=\"font-size: 16px;\">Amazon Connect \u0e2b\u0e23\u0e37\u0e2d True Touch Cloud CX \u0e15\u0e2d\u0e1a\u0e42\u0e08\u0e17\u0e22\u0e4c\u0e14\u0e49\u0e32\u0e19\u0e04\u0e27\u0e32\u0e21\u0e22\u0e37\u0e14\u0e2b\u0e22\u0e38\u0e48\u0e19<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\"><strong>\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e44\u0e17\u0e22\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e01\u0e32\u0e23 <\/strong><strong>Support <\/strong><strong>\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e43\u0e01\u0e25\u0e49\u0e0a\u0e34\u0e14<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">True Touch Cloud CX \u0e15\u0e2d\u0e1a\u0e42\u0e08\u0e17\u0e22\u0e4c\u0e14\u0e49\u0e27\u0e22\u0e17\u0e35\u0e21\u0e07\u0e32\u0e19\u0e41\u0e25\u0e30\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e20\u0e32\u0e22\u0e43\u0e19\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\"><strong>\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08 <\/strong><strong>SME<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">Freshdesk \u0e04\u0e37\u0e2d\u0e08\u0e38\u0e14\u0e40\u0e23\u0e34\u0e48\u0e21\u0e15\u0e49\u0e19\u0e17\u0e35\u0e48\u0e14\u0e35 \u0e14\u0e49\u0e27\u0e22\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e04\u0e38\u0e49\u0e21\u0e04\u0e48\u0e32\u0e41\u0e25\u0e30\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\u0e07\u0e48\u0e32\u0e22<\/span><\/h4><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81b1d9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81b1d9e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d46ea20\" data-id=\"d46ea20\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84a985a elementor-widget elementor-widget-heading\" data-id=\"84a985a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e04\u0e48\u0e32\u0e43\u0e0a\u0e49\u0e08\u0e48\u0e32\u0e22\u0e42\u0e14\u0e22\u0e1b\u0e23\u0e30\u0e21\u0e32\u0e13\u0e02\u0e2d\u0e07\u0e23\u0e30\u0e1a\u0e1a CCaaS \u0e15\u0e48\u0e2d Agent \u0e15\u0e48\u0e2d\u0e40\u0e14\u0e37\u0e2d\u0e19\u0e2d\u0e22\u0e39\u0e48\u0e17\u0e35\u0e48\u0e40\u0e17\u0e48\u0e32\u0e44\u0e2b\u0e23\u0e48?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83445da elementor-widget elementor-widget-text-editor\" data-id=\"83445da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e42\u0e14\u0e22\u0e17\u0e31\u0e48\u0e27\u0e44\u0e1b CCaaS \u0e43\u0e19\u0e44\u0e17\u0e22\u0e21\u0e35\u0e04\u0e48\u0e32\u0e43\u0e0a\u0e49\u0e08\u0e48\u0e32\u0e22\u0e1b\u0e23\u0e30\u0e21\u0e32\u0e13 <strong>800\u20136,000 <\/strong><strong>\u0e1a\u0e32\u0e17\u0e15\u0e48\u0e2d <\/strong><strong>Agent <\/strong><strong>\u0e15\u0e48\u0e2d\u0e40\u0e14\u0e37\u0e2d\u0e19<\/strong><\/span><br \/><span style=\"font-size: 16px;\">\u0e02\u0e36\u0e49\u0e19\u0e2d\u0e22\u0e39\u0e48\u0e01\u0e31\u0e1a 3 \u0e1b\u0e31\u0e08\u0e08\u0e31\u0e22\u0e2b\u0e25\u0e31\u0e01:<\/span><\/h4><ul><li><h4><span style=\"font-size: 16px;\">\u0e08\u0e33\u0e19\u0e27\u0e19 Agent \u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e1f\u0e35\u0e40\u0e08\u0e2d\u0e23\u0e4c\u0e17\u0e35\u0e48\u0e40\u0e25\u0e37\u0e2d\u0e01 \u0e40\u0e0a\u0e48\u0e19 AI, WFM, Speech Analytics<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e23\u0e30\u0e14\u0e31\u0e1a SLA \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23 Support<\/span><\/h4><\/li><\/ul><h4><span style=\"font-size: 16px;\">\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e44\u0e17\u0e22\u0e02\u0e19\u0e32\u0e14\u0e01\u0e25\u0e32\u0e07\u2013\u0e43\u0e2b\u0e0d\u0e48 \u0e04\u0e48\u0e32\u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e08\u0e30\u0e2d\u0e22\u0e39\u0e48\u0e17\u0e35\u0e48 <strong>1,500\u20134,000 <\/strong><strong>\u0e1a\u0e32\u0e17\u0e15\u0e48\u0e2d <\/strong><strong>Agent<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bbd345d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bbd345d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1038291\" data-id=\"1038291\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2db9c2 elementor-widget elementor-widget-button\" data-id=\"a2db9c2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.truetouch.co.th\/th\/truetouch-contact-us\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e23\u0e30\u0e1a\u0e1a CCaaS \u0e17\u0e35\u0e48\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e27\u0e31\u0e19\u0e19\u0e35\u0e49<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1da80c3 elementor-widget elementor-widget-text-editor\" data-id=\"1da80c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\">\u0e01\u0e32\u0e23\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21 Contact Center \u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e40\u0e25\u0e37\u0e2d\u0e01 \u201c\u0e23\u0e30\u0e1a\u0e1a\u0e2b\u0e31\u0e27\u0e43\u0e08\u0e02\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u201d<\/span><br \/><span style=\"font-size: 16px;\">True Touch \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e0a\u0e48\u0e27\u0e22\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e1b\u0e23\u0e30\u0e40\u0e21\u0e34\u0e19\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21 <strong>CCaaS <\/strong><strong>\u0e17\u0e35\u0e48\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a\u0e07\u0e32\u0e19<\/strong><strong>, <\/strong><strong>\u0e1b\u0e23\u0e30\u0e40\u0e21\u0e34\u0e19\u0e04\u0e48\u0e32\u0e43\u0e0a\u0e49\u0e08\u0e48\u0e32\u0e22<\/strong><strong>, <\/strong><strong>\u0e27\u0e32\u0e07\u0e41\u0e1c\u0e19 <\/strong><strong>Migration <\/strong><strong>\u0e41\u0e25\u0e30\u0e14\u0e39\u0e41\u0e25\u0e08\u0e19\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\u0e08\u0e23\u0e34\u0e07\u0e41\u0e1a\u0e1a <\/strong><strong>End-to-End<\/strong><\/span><\/h4><p>\u00a0<\/p><h4><span style=\"font-size: 16px;\"><strong>\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e17\u0e35\u0e21\u0e1c\u0e39\u0e49\u0e40\u0e0a\u0e35\u0e48\u0e22\u0e27\u0e0a\u0e32\u0e0d\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\u0e44\u0e14\u0e49\u0e17\u0e35\u0e48\u0e19\u0e35\u0e48<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\">\ud83d\udcde \u0e42\u0e17\u0e23: +66(0)2088-8999<\/span><br \/><span style=\"font-size: 16px;\">\u2709\ufe0f \u0e2d\u0e35\u0e40\u0e21\u0e25: info@truetouch.co.th<\/span><br \/><span style=\"font-size: 16px;\">\ud83c\udf10 \u0e40\u0e27\u0e47\u0e1a\u0e44\u0e0b\u0e15\u0e4c:\u00a0<a href=\"https:\/\/www.truetouch.co.th\/th\/\">www.truetouch.co.th<\/a><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-357b5b1 elementor-widget elementor-widget-heading\" data-id=\"357b5b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">True Touch \u2013 Serve your customers as if our own<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-556cb54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"556cb54\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bbb83e\" data-id=\"2bbb83e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22fe02b elementor-widget elementor-widget-heading\" data-id=\"22fe02b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udcac FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4af1488 elementor-widget elementor-widget-text-editor\" data-id=\"4af1488\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q1: CCaaS <\/strong><strong>\u0e04\u0e37\u0e2d\u0e2d\u0e30\u0e44\u0e23 \u0e41\u0e25\u0e30\u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e41\u0e1a\u0e1a\u0e44\u0e2b\u0e19<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A1:<\/strong> CCaaS (Cloud Contact Center as a Service) \u0e04\u0e37\u0e2d\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e1a\u0e19\u0e04\u0e25\u0e32\u0e27\u0e14\u0e4c\u0e17\u0e35\u0e48\u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e41\u0e1a\u0e1a Omnichannel \u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 AI \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e41\u0e1a\u0e1a Remote\/Hybrid \u0e0a\u0e48\u0e27\u0e22\u0e43\u0e2b\u0e49\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e41\u0e25\u0e30\u0e02\u0e22\u0e32\u0e22\u0e23\u0e30\u0e1a\u0e1a\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f71dee4 elementor-widget elementor-widget-text-editor\" data-id=\"f71dee4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q2: CCaaS <\/strong><strong>\u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22\u0e41\u0e25\u0e30\u0e2a\u0e2d\u0e14\u0e04\u0e25\u0e49\u0e2d\u0e07\u0e01\u0e31\u0e1a <\/strong><strong>PDPA <\/strong><strong>\u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A2:<\/strong> \u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33\u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a \u0e01\u0e32\u0e23\u0e1b\u0e0f\u0e34\u0e1a\u0e31\u0e15\u0e34\u0e15\u0e32\u0e21 PDPA \u0e1c\u0e48\u0e32\u0e19\u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e02\u0e49\u0e32\u0e23\u0e2b\u0e31\u0e2a\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 (Encryption), \u0e01\u0e32\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e4c\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e16\u0e36\u0e07 (Access Control), \u0e23\u0e30\u0e1a\u0e1a\u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19 (Audit Log) \u0e41\u0e25\u0e30\u0e15\u0e31\u0e27\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e2a\u0e16\u0e32\u0e19\u0e17\u0e35\u0e48\u0e08\u0e31\u0e14\u0e40\u0e01\u0e47\u0e1a\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 (Data Residency) \u0e42\u0e14\u0e22\u0e1a\u0e32\u0e07\u0e23\u0e32\u0e22\u0e21\u0e35\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Managed Compliance \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a\u0e02\u0e49\u0e2d\u0e01\u0e33\u0e2b\u0e19\u0e14\u0e02\u0e2d\u0e07\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e44\u0e17\u0e22\u0e42\u0e14\u0e22\u0e40\u0e09\u0e1e\u0e32\u0e30<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9f601 elementor-widget elementor-widget-text-editor\" data-id=\"fe9f601\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q3: <\/strong><strong>\u0e04\u0e27\u0e23\u0e40\u0e25\u0e37\u0e2d\u0e01 <\/strong><strong>CCaaS <\/strong><strong>\u0e08\u0e32\u0e01\u0e2d\u0e30\u0e44\u0e23\u0e40\u0e1b\u0e47\u0e19\u0e2d\u0e31\u0e19\u0e14\u0e31\u0e1a\u0e41\u0e23\u0e01<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A3:<\/strong> \u0e1e\u0e34\u0e08\u0e32\u0e23\u0e13\u0e32 3 \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e2b\u0e25\u0e31\u0e01:<\/span><\/h4><ol><li><h4><span style=\"font-size: 16px;\">\u0e1f\u0e35\u0e40\u0e08\u0e2d\u0e23\u0e4c\u0e17\u0e35\u0e48\u0e2a\u0e2d\u0e14\u0e04\u0e25\u0e49\u0e2d\u0e07\u0e01\u0e31\u0e1a\u0e07\u0e32\u0e19 (AI, Omnichannel, WFM)<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e04\u0e27\u0e32\u0e21\u0e40\u0e2a\u0e16\u0e35\u0e22\u0e23 + SLA<\/span><\/h4><\/li><li><h4><span style=\"font-size: 16px;\">\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e19\u0e01\u0e32\u0e23 Integrate \u0e01\u0e31\u0e1a\u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e14\u0e34\u0e21<\/span><\/h4><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47338ca elementor-widget elementor-widget-text-editor\" data-id=\"47338ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q4: <\/strong><strong>\u0e21\u0e35\u0e23\u0e30\u0e1a\u0e1a <\/strong><strong>CCaaS <\/strong><strong>\u0e43\u0e14\u0e17\u0e35\u0e48\u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A4:<\/strong> True Touch Cloud CX \u0e41\u0e25\u0e30 Genesys Cloud CX \u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22\u0e44\u0e14\u0e49\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e42\u0e14\u0e22\u0e40\u0e09\u0e1e\u0e32\u0e30 Voice\/Chatbot \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e2a\u0e33\u0e40\u0e19\u0e35\u0e22\u0e07\u0e44\u0e17\u0e22\u0e2b\u0e25\u0e32\u0e22\u0e23\u0e39\u0e1b\u0e41\u0e1a\u0e1a.<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d312f9 elementor-widget elementor-widget-text-editor\" data-id=\"7d312f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q5: <\/strong><strong>\u0e16\u0e49\u0e32\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e21\u0e35 <\/strong><strong>Agent <\/strong><strong>\u0e19\u0e49\u0e2d\u0e22\u0e01\u0e27\u0e48\u0e32 <\/strong><strong>20 <\/strong><strong>\u0e04\u0e19 \u0e04\u0e27\u0e23\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e44\u0e2b\u0e19<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A5:<\/strong> <strong>Freshdesk Contact Center<\/strong> <strong>\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e31\u0e27\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e17\u0e35\u0e48\u0e04\u0e38\u0e49\u0e21\u0e04\u0e48\u0e32\u0e41\u0e25\u0e30\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\u0e07\u0e48\u0e32\u0e22<\/strong> <strong>\u0e02\u0e13\u0e30\u0e17\u0e35\u0e48<\/strong> <strong>True Touch Cloud CX<\/strong> \u0e40\u0e2b\u0e21\u0e32\u0e30\u0e01\u0e31\u0e1a\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e17\u0e35\u0e21\u0e14\u0e39\u0e41\u0e25\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23 Integrate \u0e41\u0e1a\u0e1a\u0e04\u0e23\u0e1a\u0e27\u0e07\u0e08\u0e23<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0daca5b elementor-widget elementor-widget-text-editor\" data-id=\"0daca5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q6: CCaaS <\/strong><strong>\u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e44\u0e14\u0e49\u0e08\u0e23\u0e34\u0e07\u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A6:<\/strong> CCaaS \u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e15\u0e49\u0e19\u0e17\u0e38\u0e19\u0e14\u0e49\u0e32\u0e19 Hardware, Maintenance \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e14\u0e39\u0e41\u0e25\u0e23\u0e30\u0e1a\u0e1a\u0e44\u0e2d\u0e17\u0e35 \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e31\u0e1a\u0e08\u0e33\u0e19\u0e27\u0e19 Agent \u0e15\u0e32\u0e21\u0e1b\u0e23\u0e34\u0e21\u0e32\u0e13\u0e07\u0e32\u0e19 (Scale Up\/Down) \u0e0b\u0e36\u0e48\u0e07\u0e42\u0e14\u0e22\u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e04\u0e48\u0e32\u0e43\u0e0a\u0e49\u0e08\u0e48\u0e32\u0e22\u0e44\u0e14\u0e49\u0e1b\u0e23\u0e30\u0e21\u0e32\u0e13 <strong>10\u201330% <\/strong><strong>\u0e15\u0e48\u0e2d\u0e1b\u0e35<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bcc27f elementor-widget elementor-widget-text-editor\" data-id=\"1bcc27f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q7: <\/strong><strong>\u0e16\u0e49\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e40\u0e23\u0e34\u0e48\u0e21\u0e43\u0e0a\u0e49\u0e23\u0e30\u0e1a\u0e1a <\/strong><strong>CCaaS <\/strong><strong>\u0e15\u0e49\u0e2d\u0e07\u0e43\u0e0a\u0e49\u0e40\u0e27\u0e25\u0e32\u0e19\u0e32\u0e19\u0e44\u0e2b\u0e21<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A7:<\/strong> \u0e42\u0e14\u0e22\u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e43\u0e0a\u0e49\u0e40\u0e27\u0e25\u0e32 2\u20136 \u0e2a\u0e31\u0e1b\u0e14\u0e32\u0e2b\u0e4c \u0e02\u0e36\u0e49\u0e19\u0e2d\u0e22\u0e39\u0e48\u0e01\u0e31\u0e1a\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e01\u0e32\u0e23 Integrate \u0e41\u0e25\u0e30\u0e02\u0e19\u0e32\u0e14\u0e23\u0e30\u0e1a\u0e1a \u0e2b\u0e32\u0e01\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e1c\u0e39\u0e49\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e21\u0e35\u0e17\u0e35\u0e21 Implement \u0e43\u0e19\u0e44\u0e17\u0e22 \u0e08\u0e30\u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e43\u0e19\u0e01\u0e32\u0e23\u0e40\u0e23\u0e34\u0e48\u0e21\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e32\u0e01<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b47efd8 elementor-widget elementor-widget-text-editor\" data-id=\"b47efd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"font-size: 16px;\"><strong>Q8: CCaaS <\/strong><strong>\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16<\/strong><strong>\u0e1c\u0e2a\u0e32\u0e19\u0e01\u0e31\u0e1a <\/strong><strong>AI <\/strong><strong>\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23<\/strong><strong>?<\/strong><\/span><\/h4><h4><span style=\"font-size: 16px;\"><strong>A8:<\/strong> <strong>CCaaS <\/strong><strong>\u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19<\/strong> <strong>AI <\/strong><strong>\u0e43\u0e19\u0e2b\u0e25\u0e32\u0e22\u0e23\u0e39\u0e1b\u0e41\u0e1a\u0e1a<\/strong> <strong>\u0e40\u0e0a\u0e48\u0e19<\/strong> <strong>Chatbot, Voicebot, AI Co-pilot, Auto Routing, Speech Analytics<\/strong> <strong>\u0e41\u0e25\u0e30<\/strong> <strong>Predictive Call Management<\/strong><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d797f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d797f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3af7158\" data-id=\"3af7158\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8734003 elementor-widget elementor-widget-image\" data-id=\"8734003\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"639\" src=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-scaled.jpg\" class=\"attachment-full size-full wp-image-5594\" alt=\"True Touch Call Center\" srcset=\"https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-scaled.jpg 2560w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-1200x299.jpg 1200w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-1024x256.jpg 1024w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-768x192.jpg 768w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-1536x383.jpg 1536w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-2048x511.jpg 2048w, https:\/\/www.truetouch.co.th\/wp-content\/uploads\/2025\/08\/web-Banner2-18x4.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b77782d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b77782d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f78e850\" data-id=\"f78e850\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6a2ce0 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"a6a2ce0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.truetouch.co.th\/th\/blogs\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back...<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>True Touch \u0e40\u0e1a\u0e37\u0e49\u0e2d\u0e07\u0e2b\u0e25\u0e31\u0e07 Customer Experience \u0e17\u0e35\u0e48\u0e0a\u0e48\u0e27\u0e22\u0e02\u0e31\u0e1a\u0e40\u0e04\u0e25\u0e37\u0e48\u0e2d\u0e19\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e44\u0e17\u0e22 \u0e43\u0e19\u0e22\u0e38\u0e04\u0e17\u0e35\u0e48\u0e01\u0e32\u0e23\u0e41\u0e02\u0e48\u0e07\u0e02\u0e31\u0e19\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e27\u0e31\u0e14\u0e01\u0e31\u0e19\u0e17\u0e35\u0e48\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e2b\u0e23\u0e37\u0e2d\u0e23\u0e32\u0e04\u0e32\u0e40\u0e1e\u0e35\u0e22\u0e07\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e40\u0e14\u0e35\u0e22\u0e27 \u0e41\u0e15\u0e48 &#8220;\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32&#8221; (Customer Experience) \u0e04\u0e37\u0e2d\u0e2a\u0e21\u0e23\u0e20\u0e39\u0e21\u0e34\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e17\u0e35\u0e48\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e27\u0e48\u0e32\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e08\u0e30\u0e44\u0e1b\u0e15\u0e48\u0e2d\u0e2b\u0e23\u0e37\u0e2d\u0e1e\u0e2d\u0e41\u0e04\u0e48\u0e19\u0e35\u0e49 \u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e17\u0e35\u0e48\u0e14\u0e35 \u0e01\u0e32\u0e23\u0e2a\u0e37\u0e48\u0e2d\u0e2a\u0e32\u0e23\u0e17\u0e35\u0e48\u0e44\u0e23\u0e49\u0e23\u0e2d\u0e22\u0e15\u0e48\u0e2d \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e17\u0e35\u0e48\u0e09\u0e31\u0e1a\u0e44\u0e27 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