Company News and Activities

     Bangkok, 9 July 2025 – True Touch Co., Ltd., Thailand’s leading customer experience management solution provider, led by Mrs. Suphavadee Trakulboon, President (6th from the left in the back row) and Mr. Tomonori Okazaki , Chief Operating Officer (5th from the left in the back row) have been awarded the ISO 18295-1:2017 certification by the Management System Certification Institute (Thailand) (MASCI), represented by Mr. Jongrak Rojanpalasatein, Director MASCI (4th from the right in the back row). This certification reflects True Touch’s commitment to excellence in contact center management, adhering to globally recognized standards and processes – consistently meeting customer needs and striving to exceed expectations. 

In addition, True Touch has also received two more international certifications related to customer satisfaction management: 

• ISO 10002:2018 – Customer Complaints Management System 

• ISO 10004:2018 – Customer Satisfaction Monitoring and Measurement 

     True Touch was also honored with a Certificate of Excellence for its Consumer Complaint and Resolution Center, awarded by the Office of the Consumer Protection Board (OCPB), with Mr. Thitinan Singha, Deputy Secretary-General (6th from the right in the back row), presenting the certificate and extending his congratulations. 

     Mr. Titinan Singha, Deputy Secretary-General of the Office of the Consumer Protection Board (OCPB), emphasized that when consumers encounter issues and seek assistance, timely and effective support from service providers plays a vital role in restoring satisfaction. Resolving complaints not only enhances customer experience but also fosters repeat business and long-term engagement. This mutual benefit across all stakeholders ultimately contributes to sustainable consumer loyalty. 

     Mr. Jongrak Rojanpalasatein, Director MASCI, extended his congratulations and expressed great pride in True Touch Co., Ltd. for achieving certification under ISO 18295-1:2017. He emphasized that while certification is a significant milestone, the true challenge lies in maintaining service excellence and adherence to the standards. He also noted that the company’s commitment to two additional standards—focused on customer satisfaction management and complaint resolution—reinforces consumer confidence that their issues will be effectively addressed. 

About True Touch Co., Ltd. 

     True Touch is Thailand’s leading provider of end-to-end customer experience management solutions, with over 20 years of experience serving both public and private sector clients across a wide range of industries, including telecom, aviation, IT, banking and finance, food services and insurance. The company operates with internationally recognized standards and is part of the True Group, in collaboration with BellSystem24 Holdings, Inc. (Japan). 

For more information, please visit www.truetouch.co.th or contact us at info@truetouch.co.th.